Retail Manager

Atkinson's Hardware Pty Ltd; Perth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Atkinson's Mitre 10 Hillarys is seeking an experienced Retail Manager to join our leadership team and take responsibility for day-to-day performance of the retail operation. This is a hands-on role focused on leading from the floor, driving sales and delivering an outstanding customer experience.

You will oversee departments including Hardware, Paint, Power & Hand Tools, Garden, Outdoor Living and Retail Plumbing, working closely with our General Manager, Department Leads, Inventory Manager and

Qualifications

• 3+ years' experience in retail sales, supervision or management.
• Hardware, tools, building products, garden, trade retail or similar environment.
• Available to work Sunday to Thursday roster.

Responsibilities

• Leading, coaching and developing our retail team and Department Leads.
• Driving exceptional customer service and sales performance.
• Maintaining high standards of store presentation, merchandising and promotional execution.
• Monitoring daily sales performance and identifying opportunities to improve results.
• Managing min's and max's and managing price updates.
• Working with the Inventory Manager to manage slow-moving and excess stock.
• Ensuring promotional ends, displays and catalogue activity are executed effectively.
• Managing rostering, team performance and day-to-day operational requirements.
• Identifying opportunities to improve processes, productivity and customer experience.
• Supporting local area marketing, promotions and community engagement.
• Maintaining a safe, clean and professional retail environment.
• Working with the General Manager to identify and implement new sales and business opportunities.

Skills

Retail leadership

People management

Sales leadership

Job description

Lead the retail team at one of WA's leading independent Mitre 10 stores

Atkinson's Mitre 10 Hillarys is looking for an experienced and energetic Retail Manager to join our leadership team and take responsibility for the day-to-day performance of our retail operation.

This is a hands-on leadership position for someone who enjoys being on the floor, leading people, driving sales and creating an outstanding customer experience.

You will oversee our key retail departments including Hardware, Paint, Power & Hand Tools, Garden, Outdoor Living and Retail Plumbing, working closely with our General Manager, Department Leads, Inventory Manager and Trade team.

The role

As Retail Manager, you'll take ownership of the performance and presentation of the retail floor while developing a motivated, knowledgeable and customer-focused team.

Your key responsibilities will include:

Leading, coaching and developing our retail team and Department Leads

Driving exceptional customer service and sales performance

Maintaining high standards of store presentation, merchandising and promotional execution

Monitoring daily sales performance and identifying opportunities to improve results

Managing min's and max's and managing price updates

Working with the Inventory Manager to manage slow-moving and excess stock

Ensuring promotional ends, displays and catalogue activity are executed effectively

Managing rostering, team performance and day-to-day operational requirements

Identifying opportunities to improve processes, productivity and customer experience

Supporting local area marketing, promotions and community engagement

Maintaining a safe, clean and professional retail environment

Working with the General Manager to identify and implement new sales and business opportunities

About you

We're looking for an experienced retail leader who is comfortable taking ownership and leading from the front.

Ideally, you'll bring:

3+ years' experience in retail sales, supervision or management

Previous experience in hardware, tools, building products, garden, trade retail or a similar environment

Available to work a Sunday - Thursday roster (Friday's and Saturday's off).

Strong people leadership and team-development skills

A genuine customer-first mindset

Strong merchandising and retail presentation skills

Good understanding of inventory control and stock management

Commercial awareness and the ability to understand sales, margins and store performance

Confidence managing competing priorities in a busy retail environment

Strong communication and problem-solving skills

A practical, positive and hands-on leadership style

Hardware industry experience will be highly regarded, but equally important is your ability to lead a team, drive standards and deliver results.

Why join Atkinson's Mitre 10?

Atkinson's Mitre 10 is a locally owned and operated business with a strong focus on our people, customers and local community.

We're looking for someone who wants to play a meaningful role in the continued growth of the store — not simply maintain the status quo.

You’ll have the opportunity to:

Take ownership of a significant retail operation

Lead and develop an established team

Work closely with the General Manager and business owners

Influence how the store operates and continues to improve

Join a business with a strong culture and genuine commitment to customer service

Build a long-term career with a growing locally owned business