Experienced Store Manager

Petstock SO Regional Pty Ltd; Cohuna; On-site; AUD 90,000 - 110,000; Full time

Job summary

Petstock SO Regional Pty Ltd is seeking an experienced Store Manager for Mitre 10 Cohuna operation in Northern Victoria. You will lead a busy retail team, drive customer-focused service, and ensure efficient store operations, stock control, and profitability.

You will coach and develop staff, manage rostering, oversee inventory, and maintain high standards of presentation while delivering strong financial performance in a community-focused hardware retail environment.

Qualifications

• Proven retail management experience, ideally within hardware, building supplies, rural merchandise, trade, or a similar industry.
• Passionate about delivering outstanding customer service and building strong customer relationships.
• Strong inventory management and stock control experience.
• Excellent people leadership skills; be able to coach, mentor, and develop team members.
• Strong commercial acumen with experience managing Profit & Loss (P&L).
• Ability to manage budgets, wages, stock turn, margins, and overall store profitability.
• Highly organised, proactive, and solutions-focused.
• Willing to be hands-on in all areas of the business, including customer deliveries when required.
• Holds a current driver's licence (forklift licence advantageous).

Responsibilities

• Lead and promote a customer-first culture across the business.
• Deliver exceptional customer experiences and foster strong community relationships.
• Support the team in providing expert product advice and solutions.
• Recruit, train, mentor, and develop team members.
• Manage staff performance, rostering, and workforce planning.
• Lead by example and inspire the team to achieve store goals.
• Oversee inventory management, stock control, and stock take processes.
• Maintain high standards of store presentation, merchandising, and housekeeping.
• Manage and analyse store P&L performance; develop plans to improve profitability and operational efficiencies.
• Monitor sales, margins, wages, and expenses against budgets.
• Ensure compliance with vehicle, safety, and transport requirements.
• Maintain a safe and compliant workplace for employees and customers.

Job description

About Us

Mitre 10 Cohuna is a trusted and well-established business servicing Cohuna and the surrounding rural communities. Located in Northern Victoria, just south of the NSW border, we are proud to support local homeowners, tradespeople, farmers, and businesses with quality products, expert advice, and exceptional customer service.

About the Role

An exciting opportunity exists for an experienced and driven Store Manager to lead, inspire, and develop our team. As a strong people leader, you will foster a high-performing culture, empower your team to succeed, and continue building on our strong reputation within the local community. As Store Manager, you will be responsible for the overall performance of the business, leading a dedicated team whilst ensuring operational excellence across customer service, inventory management, logistics, and financial performance. The successful candidate will be a hands-on leader who thrives in a community-focused environment and can confidently manage all aspects of a busy retail operation.

Your Leadership Impact Lead and promote a customer-first culture across the business. Deliver exceptional customer experiences and foster strong community relationships. Support the team in providing expert product advice and solutions Recruit, train, mentor, and develop team members. Manage staff performance, rostering, and workforce planning. Lead by example, inspiring the team to achieve both individual and store goals. Oversee inventory management, stock control, and stock take processes ensuring high levels of stock accuracy and product availability Maintain exceptional standards of store presentation, merchandising, and housekeeping. Manage and analyse store Profit & Loss (P&L) performance. Develop and execute plans to improve profitability and operational efficiencies. Monitor sales, margins, wages, and expenses against budget expectations. Ensure compliance with vehicle, safety, and transport requirements. Maintain a safe and compliant workplace for employees and customers.

The Leader We're Looking For

• Has proven retail management experience, ideally within hardware, building supplies, rural merchandise, trade, or a similar industry.
• Is passionate about delivering outstanding customer service and building strong customer relationships.
• Has strong inventory management and stock control experience.
• Demonstrates excellent people leadership skills and can coach, mentor, and develop team members.
• Posesses strong commercial acumen and experience managing Profit & Loss (P&L) performance.
• Can effectively manage budgets, wages, stock turn, margins, and overall store profitability.
• Is highly organised, proactive, and solutions focused.
• Is willing to be hands-on in all areas of the business, including customer deliveries when required.
• Holds a current driver's licence (forklift license advantageous).

Why Join Mitre 10 Cohuna?

• Lead a respected and community-focused business.
• Enjoy the lifestyle benefits of living and working in a vibrant rural community.
• Become part of a supportive and close-knit team environment.
• Opportunity to make a genuine impact on the business and local community.
• Competitive salary package based on experience.
• Ongoing professional development and career growth opportunities.

Our diversity makes us better…we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people…at the Petstock Group, together we live by this truth.

We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.