Experienced NDIS Support Coordinator

Future Focus Group; Shepparton; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development budget

Tech equipment supplied

Job summary

Future Focus Group is seeking an experienced Support Coordinator for the Goulburn Valley team. The role offers hybrid work, autonomy over caseloads, and a strong professional development environment.

You’ll coordinate supports, help implement NDIS plans, and collaborate with health, housing, and mental health services while upholding compassionate, ethical practice.

Qualifications

• Essential: Diploma in Community Services, Social Work, Mental Health, Psychology, Allied Health or equivalent.
• Experience providing NDIS Support Coordination or complex case management.
• Current Driver’s Licence and reliable vehicle.
• Ability to obtain NDIS Worker Screening Check, WWCC, and Police Check.

Responsibilities

• Deliver high-quality, person-centred Support Coordination to NDIS participants.
• Coordinate supports and build participants' capacity to engage with services.
• Guide participants to implement their NDIS plans and navigate health, housing, justice, and mental health services.
• Work autonomously with accountability and ethical practice.

Skills

NDIS knowledge

Case management

Client-centred care

Autonomy

Communication skills

Education

Diploma in Community Services or equivalent

Degree in Social Work/Psychology/Allied Health (highly regarded)

Tools

NDIS Portal

Job description

Support Coordinator (NDIS) – Goulburn Valley Team

Are you an experienced Support Coordinator seeking a role that recognises your expertise, offers true flexibility, and invests in your professional growth?

Future Focus is one of Australia’s largest independent Support Coordination providers renowned nationally for excellence in Specialist Support Coordination. We deliver evidence-based, participant-centred outcomes across Victoria, Perth and Queensland, and are proud to be led by qualified professionals who are passionate about quality, accountability, and meaningful impact.

We are seeking a qualified and experienced Support Coordinator to join our Goulburn Valley team as a Specialist. This role offers hybrid flexibility, the autonomy to manage your own caseload, and the backing of a national organisation with strong local leadership.

Why Future Focus?

• Hybrid model – blend of home-based and face-to-face participant work
• Flexible work hours and arrangements
• Monthly clinical and administrative supervision
• Ongoing professional development, including an annual PD budget and national conference attendance
• Above-award remuneration and staff incentive program
• Surface Pro, mobile phone, and full tech setup supplied
• Supportive national leadership and peer network
• Prestigious office space for collaboration and participant meetings
• Annual all-organisation trip away and regular wellbeing events

About the Role

Reporting to the Goulburn Business Unit Manager, you will deliver high-quality, person-centred Support Coordination to NDIS participants throughout the greater Bendigo region. You’ll guide participants to implement their NDIS plans, coordinate supports, and build their capacity to engage confidently with the broader service system including health, housing, justice, and mental health sectors.

You’ll thrive in a role that values commitment and compassion, and trusts you to lead your work.

About You

You are a capable, compassionate professional who combines deep sector knowledge with sound judgment and initiative. You have a background in disability, community, or mental health services, and you take pride in evidence-based, ethical practice.

Essential:

• Qualification in a related discipline (minimum Diploma in Community Services, Social Work, Mental Health, Psychology, Allied Health or equivalent)
• Experience providing NDIS Support Coordination or complex case management
• Current Driver’s Licence and reliable vehicle
• Ability to obtain or hold: NDIS Worker Screening Check, WWCC, and Police Check

Highly Regarded:

• Degree-qualified in Social Work, Psychology, or Allied Health
• Strong understanding of psychosocial and disability supports
• Demonstrated success working autonomously with accountability
• Experience navigating complex service systems

Join an Organisation That Values Expertise

At Future Focus, we recognise that experienced coordinators are the backbone of quality outcomes for participants. We value your professional skill, trust your judgment, and invest in your growth.

If you’re seeking to bring your experience to a high-performing, values-driven organisation where flexibility, professionalism, and purpose align, we’d love to hear from you.

We celebrate diversity and encourage applications from people with disability, First Nations peoples, and those who reflect the communities we serve.