NDIS Support Coordinator (level 2 or level 3)

BRIGHTER CARE AND SUPPORT PTY LTD

Geelong

On-site

AUD 81,000 - 99,000

Full time

14 days+

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Benefits offered by this job

Flexible working arrangements

Professional development and Superiv s

Supportive multidisciplinary team

Job summary

BRIGHTER CARE AND SUPPORT PTY LTD in Victoria is seeking an experienced NDIS Support Coordinator (Level 2 or Level 3) to work with participants, implement plans, coordinate supports, and navigate service systems in a busy, client-centred role. This full-time position offers stability and the chance to help people maximise independence.

You will manage a caseload, conduct assessments, advocate for participants, and collaborate with health, housing, education and community services.

Qualifications

1 year of relevant post qualification work experience.
Demonstrated experience in case management, support coordination, care coordination, social work, community services, or disability services.
Strong assessment, analytical, problem-solving, and decision-making skills.
Experience coordinating complex services across multiple agencies and professional disciplines.
Excellent communication, negotiation, and stakeholder engagement skills.
Sound understanding of person-centred, strengths-based, and recovery-oriented practice.
Ability to work independently while managing competing priorities and maintaining high professional standards.
High-level written communication and report writing skills.

Responsibilities

Conduct comprehensive participant assessments to identify individual strengths, goals, risks, and support requirements.
Review NDIS plans and develop practical support coordination strategies tailored to participant needs.
Manage an allocated caseload of participants requiring ongoing coordination of supports.
Coordinate disability, health, mental health, housing, education, employment, and community services to ensure integrated service delivery.
Undertake risk assessments relating to participant wellbeing, service access, housing stability, health, safeguarding, and support needs.
Identify barriers affecting implementation of participants' NDIS plans and develop practical strategies to minimise risks and improve outcomes.
Monitor participant progress and review support arrangements as circumstances change.
Advocate on behalf of participants to facilitate equitable access to services and supports.
Assist participants during NDIS plan reviews by coordinating reports and supporting evidence.
Build and maintain professional working relationships with families, carers, guardians, allied health professionals, hospitals, medical practitioners, local councils, government departments, and community organisations.
Participate in multidisciplinary meetings and case discussions to achieve coordinated outcomes.
Maintain accurate case notes, assessments, progress reports, and participant records in accordance with organisational policies and NDIS Practice Standards.
Ensure compliance with the NDIS Act, Practice Standards, Code of Conduct, Quality and Safeguards requirements, and relevant legislation.

Skills

Case management

NDIS coordination

Assessment

Advocacy

Stakeholder engagement

Communication

Education

Bachelor or Master’s degree in Social Work

Job description

NDIS Support Coordinator (level 2 or level 3)

BRIGHTER CARE AND SUPPORT PTY LTD - Saint Albans VIC

Job Type: Permanent position | Full time position

Job Description
NDIS Support Coordinator (Level 2 or Level 3) Location: West-Melbourne Victoria Employment Type: Full-time (37.5 hours per week) Company: BRIGHTER CARE AND SUPPORT PTY LTD (692 878 354) Salary: $90,000 About Us Brighter Care and Support are a registered NDIS provider committed to delivering high-quality, person-centred services that empower people with disability to achieve their goals and maximise their independence. We pride ourselves on providing professional, ethical, and responsive support to participants, their families, and the wider community. We are seeking an experienced and motivated NDIS Support Coordinator (Level 2 or Level 3) to join our growing team. About the Role

As an NDIS Support Coordinator, you will work directly with NDIS participants to implement their plans, coordinate supports, navigate service systems, and build their capacity to independently manage services over time. This role requires a highly organised professional with experience in assessment, case management, complex service coordination, risk assessment, advocacy, and collaborative practice across health, disability, community, housing, education, employment, and government sectors.

Key Responsibilities

Conduct comprehensive participant assessments to identify individual strengths, goals, risks, and support requirements.
Review NDIS plans and develop practical support coordination strategies tailored to participant needs.
Manage an allocated caseload of participants requiring ongoing coordination of supports.
Coordinate disability, health, mental health, housing, education, employment, and community services to ensure integrated service delivery.
Undertake risk assessments relating to participant wellbeing, service access, housing stability, health, safeguarding, and support needs.
Identify barriers affecting implementation of participants' NDIS plans and develop practical strategies to minimise risks and improve outcomes.
Monitor participant progress and review support arrangements as circumstances change.
Advocate on behalf of participants to facilitate equitable access to services and supports.
Assist participants during NDIS plan reviews by coordinating reports and supporting evidence.
Build and maintain professional working relationships with families, carers, guardians, allied health professionals, hospitals, medical practitioners, local councils, government departments, and community organisations.
Participate in multidisciplinary meetings and case discussions to achieve coordinated outcomes.
Maintain accurate case notes, assessments, progress reports, and participant records in accordance with organisational policies and NDIS Practice Standards.
Ensure compliance with the NDIS Act, Practice Standards, Code of Conduct, Quality and Safeguards requirements, and relevant legislation.

About You You will possess:

1 year of relevant post qualification work experience
Demonstrated experience in case management, support coordination, care coordination, social work, community services, or disability services.
Strong assessment, analytical, problem-solving, and decision-making skills.
Experience coordinating complex services across multiple agencies and professional disciplines.
Excellent communication, negotiation, and stakeholder engagement skills.
Sound understanding of person-centred, strengths-based, and recovery-oriented practice.
Ability to work independently while managing competing priorities and maintaining high professional standards.
High-level written communication and report writing skills.

Essential Qualifications Applicants must hold one of the following: