Experienced Full-Time Front Desk Receptionist - Crows Nest

Contour Cosmetic Clinics; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Contour Clinics in Sydney's Crows Nest is seeking an experienced Full-Time Front Desk Receptionist to manage the front of house and deliver a premium patient experience. Saturday availability is essential, with a welcoming, professional space focused on efficient clinic operations.

You will be the first point of contact, supporting bookings, payments and patient queries while working closely with the clinical team in a busy cosmetic clinic environment.

Qualifications

• 2+ years’ experience in reception, front desk or customer service.
• Experience in cosmetic/medical/health/beauty or retail industry is highly regarded.
• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet and assist patients in a warm, friendly and professional manner
• Manage appointment bookings, scheduling and patient enquiries
• Handle phone calls and email enquiries efficiently
• Process payments and maintain accurate patient records
• Support doctors and the clinical team with administrative tasks
• Assist with managing the patient journey and maintaining clinic efficiency
• Ensure the reception and waiting areas are clean, organised and presented to a high standard
• Provide exceptional customer service throughout every patient interaction

Skills

Communication skills

Customer service

Organisational skills

Multitasking

Professional presentation

Job description

Experienced Full-Time Front Desk Receptionist - Crows Nest

Experienced Full-Time Front Desk Receptionist
Contour Clinics - Crows Nest

Contour Clinics is a leading cosmetic medicine provider delivering premium, doctor-led treatments in a modern, luxury clinic environment. Our Crows Nest clinic is a welcoming and professional space focused on exceptional patient care and delivering a seamless experience from the moment our patients arrive.

We are seeking an experienced, friendly, professional and reliable Full-Time Front Desk Receptionist to join our Crows Nest team. Saturday availability is essential.

About the Role

As the first point of contact for our patients, you will play an important role in creating a warm, welcoming and professional clinic experience. You will also support the smooth day-to-day operation of our busy clinic and work closely with our clinical team.

Key Responsibilities

• Greet and assist patients in a warm, friendly and professional manner
• Manage appointment bookings, scheduling and patient enquiries
• Handle phone calls and email enquiries efficiently
• Process payments and maintain accurate patient records
• Support doctors and the clinical team with administrative tasks
• Assist with managing the patient journey and maintaining clinic efficiency
• Ensure the reception and waiting areas are clean, organised and presented to a high standard
• Provide exceptional customer service throughout every patient interaction

About You

We are looking for someone who is confident, polished and genuinely enjoys working with people.

You will have:

• Availability to work Saturdays
• Minimum 2 years’ experience in reception, front desk or customer service
• Experience within the cosmetic, medical, health, beauty or retail industry is highly regarded
• Excellent communication and interpersonal skills
• Strong organisational skills and exceptional attention to detail
• The ability to multitask and remain calm in a fast-paced environment
• A positive, professional and team-focused attitude
• A high level of presentation and professionalism
• The ability to build strong relationships with patients and colleagues

What We Offer

• Full-time, stable employment
• Supportive and collaborative team environment
• Opportunity to join a growing and dynamic cosmetic clinic group
• Ongoing training and professional development
• Modern, luxury clinic environment
• Staff incentives and treatment benefits
• A positive and professional workplace culture