Experienced Customer Relationship Specialist - Parramatta

Complete Credit Acquisitions Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training & progression

Uncapped monthly incentives

Team events & annual party

Job summary

Complete Credit Acquisitions Pty is hiring a Customer Relationship Specialist in Parramatta to manage overdue accounts for major Australian institutions. You will use skip tracing tools, conduct inbound and outbound calls, negotiate sustainable repayment outcomes, and handle complex cases with professionalism.

The role emphasizes targets, uncapped incentives, and training with career progression in a supportive, team-focused culture. Apply for a Monday–Friday schedule in a vibrant workplace.

Qualifications

• Proven experience in collections, financial services, or similar
• Strong verbal communication skills and confidence speaking on the phone
• Negotiation and influencing skills
• Emotional intelligence/empathy when dealing with customers
• Resilience in high-volume call centre environments
• Motivation to achieve targets and grow earnings
• Attention to detail and compliance requirements

Responsibilities

• Manage and optimise a portfolio of overdue accounts for leading Australian institutions
• Use advanced skip tracing tools to relocate and connect with customers
• Conduct high-quality inbound and outbound conversations and negotiate repayment outcomes
• Handle complex or sensitive cases with confidence and professionalism
• Drive performance with strong commercial judgement while maintaining compliance
• Build rapport and create long-term customer relationships

Skills

Collections experience

Financial services

Phone communication

Negotiation

Empathy

Resilience

Target driven

Attention to detail

Tools

Skip tracing tools

Job description

Job Description

Collections & Investigations Contact Centre

Parramatta

Collections (Call Centre & Customer Service)

Full-Time

Salary + Super + Earn Uncapped Bonuses

Vibrant culture, quarterly awards, team events, and wellbeing initiatives

Parramatta CBD location - a short walk to the station, shops & eateries

Monday-Friday, 8:30AM-5:00PM (no weekends or late nights!)

Proven experience in collections, financial services, or similar

Uncapped bonuses

Looking to take your collections or financial services career to the next level?

Join Complete Credit Solutions (CCS) as an experienced Customer Relationship Specialist in a growing Australian business, established in 2012, where your experience is recognised, rewarded, and developed.

About the Role

As a Customer Relationship Specialist, you'll play a key role in supporting customers with overdue accounts:

• Manage and optimise a portfolio of overdue accounts from leading Australian institutions with a proactive, solutions-focused approach
• Use advanced skip tracing tools and techniques to relocate and connect with customers
• Conduct high-quality inbound and outbound conversations, uncovering customer needs and negotiating sustainable repayment outcomes
• Apply your experience to handle complex or sensitive cases with confidence and professionalism
• Drive performance through strong commercial judgement while maintaining strict compliance standards
• Build rapport and create trusted, long-term customer relationships

Skills & Experience

• Proven experience in collections, financial services, or similar
• Strong verbal communication skills and confidence speaking on the phone
• Negotiation and influencing skills
• Emotional intelligence/empathy when dealing with customers
• Resilience - you can handle challenging conversations in a high-volume call centre environment
• Motivation to achieve targets and grow your earnings
• Attention to detail, data accuracy, and willingness to learn compliance requirements

What we offer

• Competitive Salary aligned with your experience
• Fully paid training + career progression pathways
• Uncapped monthly incentives - your performance directly drives your earnings
• Regular team events, quarterly awards and annual Christmas party.

We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.

Next intake: Monday, 27 July 2026

Call or text 0410 647 564 if you have any questions.