Collections & Relationship Specialist — Uncapped Bonuses

Complete Credit Acquisitions Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training & progression

Uncapped monthly incentives

Team events & annual party

Job summary

Complete Credit Acquisitions Pty is hiring a Customer Relationship Specialist in Parramatta to manage overdue accounts for major Australian institutions. You will use skip tracing tools, conduct inbound and outbound calls, negotiate sustainable repayment outcomes, and handle complex cases with professionalism.

The role emphasizes targets, uncapped incentives, and training with career progression in a supportive, team-focused culture. Apply for a Monday–Friday schedule in a vibrant workplace.

Qualifications

• Proven experience in collections, financial services, or similar
• Strong verbal communication skills and confidence speaking on the phone
• Negotiation and influencing skills
• Emotional intelligence/empathy when dealing with customers
• Resilience in high-volume call centre environments
• Motivation to achieve targets and grow earnings
• Attention to detail and compliance requirements

Responsibilities

• Manage and optimise a portfolio of overdue accounts for leading Australian institutions
• Use advanced skip tracing tools to relocate and connect with customers
• Conduct high-quality inbound and outbound conversations and negotiate repayment outcomes
• Handle complex or sensitive cases with confidence and professionalism
• Drive performance with strong commercial judgement while maintaining compliance
• Build rapport and create long-term customer relationships

Skills

Collections experience

Financial services

Phone communication

Negotiation

Empathy

Resilience

Target driven

Attention to detail

Tools

Skip tracing tools

Job description

Complete Credit Acquisitions Pty is hiring a Customer Relationship Specialist in Parramatta to manage overdue accounts for major Australian institutions. You will use skip tracing tools, conduct inbound and outbound calls, negotiate sustainable repayment outcomes, and handle complex cases with professionalism.

The role emphasizes targets, uncapped incentives, and training with career progression in a supportive, team-focused culture. Apply for a Monday–Friday schedule in a vibrant workplace.