Experienced Complex Case Worker, AOD & Aboriginal Support

Ngwala Willumbong Aboriginal Corporation; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary Packaging

Professional development

Supportive work environment

Job summary

Ngwala Willumbong Aboriginal Corporation in Richmond, VIC, is seeking a Complex Case Worker to provide intensive, culturally safe case management for Aboriginal and Torres Strait Islander people with complex needs.

You will collaborate with NRCH's AOD Outreach Team and MSIR to deliver in-reach and outreach support, conduct holistic assessments, and connect clients to health, housing and wrap-around services.

Qualifications

• 3+ years experience in AOD, mental health, homelessness or related community services.
• Experience providing culturally safe and culturally responsive support to Aboriginal people.
• Understanding of harm minimisation, trauma-informed care, and strengths-based practice.
• Ability to work collaboratively in complex environments with multiple service partners.
• Lived experience with AOD (considered).

Responsibilities

• Provide intensive, flexible, culturally safe and responsive AOD case management tailored to the needs of Aboriginal community members with multiple and complex needs.
• Undertake comprehensive assessments, case planning, review and goal setting.
• Provide in reach support within NRCH, MSIR, and other relevant services.
• Work collaboratively with NRCH AOD Outreach Teams and MSIR staff, including participation in joint care planning and case conferencing.
• Build strong relationships with local services, community organisations, hospitals, emergency services, and other ACCOs.
• Participate in targeted community engagement activities, including cultural events, yarning groups, and outreach events.
• Conduct risk assessments related to substance use, homelessness, mental health, injecting practices, and environmental factors.
• Maintain high-quality case notes, reporting, data collection, and compliance with funding requirements.

Skills

AOD / mental health experience

Homelessness support

Culturally safe practice

Collaboration with multiple services

Lived experience with AOD

Job description

Ngwala Willumbong Aboriginal Corporation in Richmond, VIC, is seeking a Complex Case Worker to provide intensive, culturally safe case management for Aboriginal and Torres Strait Islander people with complex needs.

You will collaborate with NRCH's AOD Outreach Team and MSIR to deliver in-reach and outreach support, conduct holistic assessments, and connect clients to health, housing and wrap-around services.