Men's Experienced Case Worker (AOD)

Ngwala Willumbong Aboriginal Corporation; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary Packaging

Professional development

Supportive work environment

Job summary

Ngwala Willumbong Aboriginal Corporation in Richmond, VIC, is seeking a Complex Case Worker to provide intensive, culturally safe case management for Aboriginal and Torres Strait Islander people with complex needs.

You will collaborate with NRCH's AOD Outreach Team and MSIR to deliver in-reach and outreach support, conduct holistic assessments, and connect clients to health, housing and wrap-around services.

Qualifications

• 3+ years experience in AOD, mental health, homelessness or related community services.
• Experience providing culturally safe and culturally responsive support to Aboriginal people.
• Understanding of harm minimisation, trauma-informed care, and strengths-based practice.
• Ability to work collaboratively in complex environments with multiple service partners.
• Lived experience with AOD (considered).

Responsibilities

• Provide intensive, flexible, culturally safe and responsive AOD case management tailored to the needs of Aboriginal community members with multiple and complex needs.
• Undertake comprehensive assessments, case planning, review and goal setting.
• Provide in reach support within NRCH, MSIR, and other relevant services.
• Work collaboratively with NRCH AOD Outreach Teams and MSIR staff, including participation in joint care planning and case conferencing.
• Build strong relationships with local services, community organisations, hospitals, emergency services, and other ACCOs.
• Participate in targeted community engagement activities, including cultural events, yarning groups, and outreach events.
• Conduct risk assessments related to substance use, homelessness, mental health, injecting practices, and environmental factors.
• Maintain high-quality case notes, reporting, data collection, and compliance with funding requirements.

Skills

AOD / mental health experience

Homelessness support

Culturally safe practice

Collaboration with multiple services

Lived experience with AOD

Job description

Ngwala Willumbong Aboriginal Corporation - Richmond VIC

Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.

About Ngwala:

Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.

About the Role:

The Complex Case Worker provides intensive, client-led, culturally safe and culturally responsive case management to Aboriginal and Torres Strait Islander community members with complex AOD, homelessness, psychosocial, and wellbeing needs.

The role works in close partnership with North Richmond Community Health (NRCH)-including the AOD Outreach Team and the Medically Supervised Injecting Room (MSIR)-providing in reach and outreach support to community members who are:

• Accessing the MSIR
• Living in, or frequently present around, the North Richmond Housing Estate
• Engaged with NRCH services
• Seeking culturally safe support and pathways into AOD treatment, healthcare, and broader wrap-around services.

The role forms part of Ngwala's integrated service system alongside AOD programs, SEWB, Youth Services, the Aboriginal Homelessness Entry Point, and the Public Intoxication Response Program.

Key Responsibilities:

Complex Case Management

• Provide intensive, flexible, culturally safe and responsive AOD case management tailored to the needs of Aboriginal community members with multiple and complex needs.
• Undertake comprehensive assessments, case planning, review and goal setting.
• Provide in reach support within NRCH, MSIR, and other relevant services.

Partnership & Integrated Practice

• Work collaboratively with NRCH AOD Outreach Teams and MSIR staff, including participation in joint care planning and case conferencing.
• Build strong relationships with local services, community organisations, hospitals, emergency services, and other ACCOs.

Community Engagement

• Participate in targeted community engagement activities, including cultural events, yarning groups, and outreach events supported by Ngwala's community programs and Coffee Van.
• Support incentivised engagement approaches aligned with program guidelines.
• Conduct risk assessments related to substance use, homelessness, mental health, injecting practices, and environmental factors.
• Work with MSIR and outreach teams to support safe injecting and harm minimisation practices.

Administration & Compliance

• Maintain high-quality case notes, reporting, data collection, and compliance with funding requirements.
• Contribute to program evaluations, monitoring and improvements.

Skills & Experience:

• 3+ experience in experience in AOD, mental health, homelessness or related community services.
• Experience providing culturally safe and culturally responsive support to Aboriginal people.
• Understanding of harm minimisation, trauma-informed care, and strengths-based practice.
• Ability to work collaboratively in complex environments with multiple service partners.
• Lived experience with AOD (considered)

Mandatory Requirements:

• National Police Certificate (not older than 3 months)
• Victorian Employment Working with Children Check

What We Offer:

• Full Time role, Monday to Friday 9 AM to 5 PM
• Social and Community Services Level 4
• NFP Salary Packaging Benefits up to $15,900
• An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
• A supportive and culturally inclusive work environment.
• Ongoing professional development and training.