Complex Case Worker – AOD & Homelessness (Indigenous)

Ngwala Willumbong Aboriginal Corporation; City of Melbourne; On-site; AUD 70,000 - 94,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Job summary

Ngwala Willumbong Aboriginal Corporation – Richmond VIC is seeking a Complex Case Worker to provide intensive, culturally safe, client-led case management for Aboriginal and Torres Strait Islander community members with complex AOD, homelessness, psychosocial, and wellbeing needs.

Working closely with North Richmond Community Health (NRCH) and the MSIR, you will engage in assessments, planning, in-reach support, and wrap-around services, ensuring culturally safe pathways into AOD treatment,

Qualifications

• 3+ years of experience in AOD, mental health, homelessness or related community services.
• Experience providing culturally safe and culturally responsive support to Aboriginal people.
• Understanding of harm minimisation, trauma-informed care, and strengths-based practice.
• Ability to work collaboratively in complex environments with multiple service partners.
• Lived experience with AOD (considered)

Responsibilities

• Provide intensive, flexible, culturally safe and responsive AOD case management tailored to the needs of Aboriginal community members with multiple and complex needs.
• Undertake comprehensive assessments, case planning, review and goal setting.
• Provide in reach support within NRCH, MSIR, and other relevant services.
• Work collaboratively with NRCH AOD Outreach Teams and MSIR staff, including participation in joint care planning and case conferencing.
• Build strong relationships with local services, community organisations, hospitals, emergency services, and other ACCOs.
• Participate in targeted community engagement activities, including cultural events, yarning groups, and outreach events supported by Ngwala’s community programs and Coffee Van.
• Support incentivised engagement approaches aligned with program guidelines.
• Conduct risk assessments related to substance use, homelessness, mental health, injecting practices, and environmental factors.
• Work with MSIR and outreach teams to support safe injecting and harm minimisation practices.
• Maintain high-quality case notes, reporting, data collection, and compliance with funding requirements.
• Contribute to program evaluations, monitoring and improvements.

Skills

AOD experience

Mental health

Homelessness

Trauma-informed care

Job description

Ngwala Willumbong Aboriginal Corporation – Richmond VIC is seeking a Complex Case Worker to provide intensive, culturally safe, client-led case management for Aboriginal and Torres Strait Islander community members with complex AOD, homelessness, psychosocial, and wellbeing needs.

Working closely with North Richmond Community Health (NRCH) and the MSIR, you will engage in assessments, planning, in-reach support, and wrap-around services, ensuring culturally safe pathways into AOD treatment,