Case Worker - Normanton Recovery Centre

Gidgee Healing; Normanton; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gidgee Healing seeks a dedicated Caseworker to deliver Social & Emotional Wellbeing (SEWB) services and case-managed support across community and centre settings. The role involves coordinating referrals, planning, and delivering both individual and group activities in remote areas of the Lower Gulf.

You will maintain strong partnerships and ensure culturally safe, client-centered care, with travel to remote communities, after-hours work when needed, and a focus on recovery-oriented outcomes.

Qualifications

• Cert IV in AOD, Mental Health or Community Services (or willingness to undertake).
• Experience engaging with Aboriginal and Torres Strait Islander peoples in AOD recovery-oriented case management.
• Knowledge of Aboriginal Community Controlled Health Services and issues in remote contexts.

Responsibilities

• Deliver recovery-focused program content and one-on-one case management aligned to our service model.
• Hold direct portfolio responsibility for a stream such as Doomadgee, Mornington Island, Transition or Non-intensive residents.
• Coordinate referrals, appointments and case conferences; complete Wellbeing Recovery, Exit and Relapse Prevention plans.
• Provide risk assessments, documentation and case notes within our online case management system.
• Facilitate individual and group activities (cultural, physical activity, art/craft, life skills, work readiness).
• Lead orientation/induction, exit planning and aftercare, including liaison with external agencies for follow-up support.
• Represent Gidgee Healing at community engagement and health promotion activities across the Lower Gulf, some after-hours travel.

Skills

Communication

Verbal communication

Written communication

Interpersonal skills

Digital literacy

Education

Cert IV in AOD / Mental Health / Community Services

Tools

Online case management system

Job description

Job Description

NRCWS supports individuals and families affected by alcohol and other drugs (AOD), gambling and family violence-partnering with community and stakeholders to reduce harm and strengthen spiritual, cultural, mental and physical wellbeing.

The Opportunity

As a Caseworker, you'll deliver case-managed Social & Emotional Wellbeing (SEWB) services, prevention and early-intervention activities, and practical recovery supports-both in-centre and out in the community. You will maintain strong partnerships across agencies to enable continuity of care and ensure culturally safe, client-centred practice.

What you'll be doing

• Deliver recovery-focused program content and one-on-one case management aligned to our service model.
• Hold direct portfolio responsibility for a stream such as Doomadgee, Mornington Island, Transition or Non-intensive residents.
• Coordinate referrals, appointments and case conferences; complete Wellbeing Recovery, Exit and Relapse Prevention plans.
• Provide risk assessments, comprehensive documentation and case notes within our online case management system.
• Facilitate individual and group activities (e.g., cultural, physical activity, art/craft, men's/women's, life skills, work readiness).
• Lead orientation/induction, exit planning and aftercare, including liaison with external agencies for follow-up support.
• Represent Gidgee Healing at community engagement and health promotion activities across the Lower Gulf (some after-hours).,
• Current QLD C Class Driver Licence.
• Satisfactory National Police Check.
• Current Blue Card (or willingness to obtain).
• Flexibility to travel and stay overnight in remote areas (including travel by road and small plane).

Why Join Gidgee Healing?

• Contribute to community-led, culturally grounded care with real impact across a vast Lower Gulf footprint.
• Be part of a supportive, improvement-focused team within a growing organisation.

About the Candidate

• Experience engaging with Aboriginal and Torres Strait Islander peoples presenting with AOD issues, providing effective recovery-oriented case management.
• Cert IV in AOD, Mental Health or Community Services (or similar), or willingness to undertake and complete.
• Knowledge of Aboriginal Community Controlled Health Services and issues affecting services in remote contexts.
• Strong written, verbal and interpersonal communication skills; confident in facilitating group education.
• Proven ability to work effectively in a multidisciplinary team and uphold culturally safe, client-centered care.
• Solid digital literacy and willingness to learn new systems.