Experience Supervisor – Penguin Parade (Secondment)

Phillip Island Nature Parks; Cowes; On-site; AUD 49,000 - 70,000; Full time

Job summary

Phillip Island Nature Parks in Victoria, AU, seeks an Experience Supervisor for Penguin Parade on a full-time, Oct–Jan 2027 secondment. Role leads the Visitor Experience team, coordinates daily operations, staff rosters, and guest experiences across the site.

Work with an experienced leadership team to deliver safe, high-quality visitor experiences, assist with emergency management, and support peak-season performance and visitor growth.

Qualifications

• Leadership experience supervising teams in a visitor-facing environment.
• Ability to coordinate daily operations and roster staff.
• Experience delivering high-quality visitor experiences and managing safety.

Responsibilities

• Provide guidance and supervision of daily operations ensuring the provision of excellent customer service and the delivery of high-quality experiences
• Actively review and monitor visitor products and services, site presentation and safety on a regular basis and provide feedback and guidance to staff and management
• Act as key liaison for site operations including trade partners & MICE groups
• Oversee daily operations and the provision of visitor services to ensure operational excellence
• Report and manage operational issues and concerns in consultation with shift leads and Duty Manager, and Attraction Manager
• Prepare reports on attraction activities and performance, safety and visitor experience
• Conduct, coordinate and participate in site safety inspections and audits
• Lead end of operations and closure of attraction processes
• Provide clear and transparent direction, delegation of tasks and communications to Visitor Experience team
• Lead and support staff processes including performance development reviews, mentoring, and ongoing guidance

Skills

Leadership

Team supervision

Customer service

Operations management

Emergency management

Staff rostering

Communication

Job description

Phillip Island Nature Parks in Victoria, AU, seeks an Experience Supervisor for Penguin Parade on a full-time, Oct–Jan 2027 secondment. Role leads the Visitor Experience team, coordinates daily operations, staff rosters, and guest experiences across the site.

Work with an experienced leadership team to deliver safe, high-quality visitor experiences, assist with emergency management, and support peak-season performance and visitor growth.