Experience & Operations Coordinator

Concept Commercial Interiors Pty; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Concept Commercial Interiors Pty is seeking an Experience and Operations Coordinator to oversee the engine room across four Australian offices and 70 staff. You will manage the client experience in spaces, the employee experience behind them, and the office, travel, events and resource coordination, ensuring everything runs smoothly.

You will also drive improvements using AI and technology and shape how this function grows.

Qualifications

• Proven or aligned experience in administration or office management across one or more sites.
• Travel across all states managed and events run smoothly; plan ahead.
• Composure when prioritising with multiple states needing tasks.
• A taste for pace and the ability to improve through action.
• Care that people can feel in every state, from a birthday cupcake to a well-considered client space.

Responsibilities

• Run the engine room of Concept across four Australian offices and 70 staff, covering client and employee experience, office, travel, events and resources.
• Use AI and technology to improve how this function runs over time, not just keep it ticking.
• Work across every part of how Concept operates and learn quickly; the prior role progressed into an HR function.
• Be the go-to person any team member can call for support across states and offices.

Skills

Administration

Office management

Microsoft 365

AI tools

Multisite coordination

Job description

If you are the person who keeps the engine room running, who gets a quiet thrill from a well-run event, a stocked kitchen or a new starter whose laptop works on day one, and you can’t help but find a smarter way to do it next time, then we want to talk to you!

A little about our people:

We’re tea drinkers, chocolate fiends, coffee lovers, footy tragics, dog devotees but most of all, we’re people who genuinely care. We show up for each other, we show up for our clients, and we show up for our community.

Our core values guide everything we do: we walk in each other’s shoes; we do what we say, and we get stuff done; we are nimble and easy to do business with; we continuously improve through innovation; we are accountable to our customers and to each other; and we are a community at Concept.

And these aren’t posters on a wall, they shape how we lead, deliver, and grow.

What we do:

We are a design & build company who exist to turn everyday spaces into meaningful experiences, specialising in the commercial, health and wellness sectors.

Overview of the position:

As our Experience and Operations Coordinator you will run the engine room of Concept across our four Australian offices and 70 staff. You will look after the client experience in our spaces, the employee experience behind them, and the office, travel, event and resource coordination that keeps both running. You are the person any team member in any state can call when they need something. You will also keep finding, building and improving the way this function works, using AI and technology to make it better over time, not just keep it ticking.

A small note from us; if you want a role that shows you the whole business, this is a rare seat. You will work across every part of how Concept runs in all four states and learn it faster than most roles allow. It is a proven step, too. The person who held it before you has moved into an HR role reporting to our Head of Operations. Tell us where you want to go next and we will back you to get there.

Our expectations of you:

Proven or aligned experience in administration or office management across one or more sites

Travel across all states managed and events run smoothly. You'll need to get ahead of things too; stock ordered before it runs out, access requested before day one, a last day closed off properly.

Composure when prioritising, multiple states may need something on the same afternoon, you'll need the judgement to know what waits and what does not.

A taste for the pace. The parcels, the onboarding, the things stuck mid-air, and with it real room to improve how all of it runs. The people who love this role are moving, not waiting to be asked.

Care that people can feel, in every state, whether they are down the hall or in another city. The small moments count here, from birthday cupcakes to a client space that feels considered before anyone walks in.

Confident with Microsoft 365 and comfortable using AI tools whilst also invested in your own development. You’ll want to grow, you will say where you want to go, and you will take the opportunities in front of you to get there.

Lastly:

Have an amazing day, whatever you're up to! And if you're ready to run the experience and operations engine behind all four of our offices (while living our core values), let's talk.