Experience Centre Specification Consultant

Gwa; City Of Stirling; On-site; AUD 90,000 - 120,000; Full time

Job summary

GWA Group is seeking an Experience Centre Specification Consultant for its Osborne Park team. You will proactively build and progress a commercial pipeline, identify opportunities, engage decision-makers and translate customer needs into detailed product specifications for bathrooms, kitchens and laundries.

You will work with builders, designers and merchants across Commercial, Care and Multi-Residential projects, driving opportunities from first contact to conversion and supporting large-scale

Qualifications

• Experience in specification sales or showroom consulting is preferred.
• Strong relationship-building and communication skills.
• Comfortable engaging customers across face-to-face, phone, email and digital channels.
• Good CRM discipline and ability to qualify opportunities.

Responsibilities

• Hunt for opportunities and qualify project leads through CRM and engagement.
• Engage decision-makers by phone to uncover needs and next steps.
• Own opportunities from lead through specification, follow-up and closure.
• Turn requirements into bathroom, kitchen and laundry specifications.
• Maintain momentum and overcome roadblocks toward conversion.
• Support Business Development Managers on large opportunities.
• Build relationships with builders, developers, designers and merchants.
• Maintain disciplined CRM activity and pipeline records.
• Host customer appointments, project meetings and Experience Centre events.

Skills

Relationship building

CRM discipline

Communication

Phone outreach

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

We’re looking for a commercially minded Experience Centre Specification Consultant to join our Osborne Park team.

If you’re someone who spots an opportunity and goes after it, rather than waiting for business to walk through the door, this could be the role for you.

This isn’t a traditional showroom role. You’ll use our Experience Centre as a base to identify opportunities, engage customers and decision-makers, create compelling product specifications and help turn project leads into real business.

Working across Commercial, Care and Multi-Residential projects, you’ll engage with builders, developers, designers, merchants and end users, helping influence product decisions and move opportunities from initial conversation through specification, handover and conversion.

What you’ll be doing:

You’ll take a proactive approach to building and progressing your pipeline, including:

• Hunting for opportunities, identifying and qualifying project leads through our CRM and customer engagement.
• Getting on the phone and engaging decision-makers to uncover project needs and secure next steps.
• Owning opportunities from lead identification and qualification through specification, follow-up and closure.
• Turning customer requirements into well-considered bathroom, kitchen and laundry specifications.
• Following up opportunities consistently, working through roadblocks and keeping momentum moving towards conversion.
• Supporting our Business Development Managers on large scale opportunities through appointments, consultation and specification activity.
• Building strong relationships with builders, developers, designers, merchants and other project stakeholders.
• Keeping your pipeline and CRM activity disciplined, accurate and up to date.
• Hosting customer appointments, project meetings, product presentations and Experience Centre events.

What we’re looking for:

Above all, you’ll have initiative and commercial drive. You don’t wait to be handed your next opportunity. You’re comfortable picking up the phone, starting conversations, asking good questions and following up until you get an outcome. You may come from specification sales, building products, merchant sales, interior design, showroom consulting, commercial sales support or another customer-facing environment.

You’ll also bring:

• Strong relationship‑building and communication skills.
• Confidence engaging customers across face‑to‑face, phone, email and digital channels.
• The ability to qualify an opportunity and understand scope, timing, decision‑makers and next steps.
• Commercial judgement and the confidence to keep opportunities moving.
• Strong follow‑up and CRM discipline.
• An interest in design, construction, renovation or building products.
• The ability to balance a great customer experience with a results‑focused, commercially driven mindset.

About GWA

At GWA, our purpose is making life better through innovation in everyday water experiences. You’ll be part of a collaborative business guided by our Cultural Pillars: We Are One Team, We Are Customer Focused, We Are Accountable and We Care.

If you like finding opportunities, building relationships and turning conversations into commercial outcomes, we’d love to hear from you.

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.