Head of Strategic Customers

Narooma; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

GWA Group, a leading designer and supplier of sustainable water solutions, is seeking a Head of Strategic Customers based in North Sydney. You will lead the development and delivery of the national account strategy for major merchant and retail partners, shaping pricing discipline, trading terms and margin performance across states.

You will collaborate with Sales State General Managers, Finance, Marketing, Product and Supply Chain to align national strategy with local execution, build strong

Qualifications

• Proven experience leading large-scale national or enterprise accounts.
• Strong commercial capability including pricing and trading terms.
• Ability to influence across functions and senior leadership groups.
• Sharp analytical mindset with data-driven decision making.
• Excellent communication, resilience and leadership under pressure.

Responsibilities

• Lead the development and delivery of the national account strategy and pricing discipline.
• Collaborate with Sales State GMs, Finance, Marketing, Product and Supply Chain to align strategy and execution.
• Influence senior stakeholders across a complex B2B environment to drive growth.

Skills

Strategic account leadership

Pricing discipline

Stakeholder management

Analytical mindset

Communication & resilience

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

This is a rare opportunity to step into a senior commercial leadership role with real enterprise impact.

As our North Sydney based Head of Strategic Customers, you will lead the development and delivery of the strategy and execution priorities for some of GWA’s largest and most important customers, including major national merchant and retail partners. As our successful candidate you will set and drive the national account strategy, pricing discipline, trading terms, margin performance and the commercial framework that supports consistent growth across states and customer segments.

You’ll work closely with Sales State General Managers, and the Finance, Marketing, Product and Supply Chain teams to align national strategy with local execution, drive stronger customer partnerships, and drive consistent, commercially disciplined approach across the merchant customer base.

This role will suit a highly experienced sales leader who is commercially sharp, resilient and confident operating at pace. You’ll bring a proven track record managing major national or enterprise accounts, strong commercial leadership across pricing and trading terms, and the ability to influence senior stakeholders in a complex B2Benvironment.

We’re looking for someone who can hit the ground running, build credibility quickly, and balance strategic thinking with practical execution. You will be analytical, customer-focused and comfortable working through ambiguity, while bringing the energy, hunger and leadership capability to lift strategic account management across the business.

What you’ll bring:

• Proven experience managing large-scale national, enterprise, merchant or retail accounts.

• Strong commercial capability, including pricing, trading terms, margin discipline and growth delivery.

• The ability to influence and drive change across functions, states and senior leadership groups.

• A sharp analytical mindset, with confidence using performance insights to drive better commercial outcomes.

• Strong communication, resilience and the ability to lead through complexity with pace.

For the right person, this is a high-impact role with significant visibility, broad commercial ownership and a clear opportunity to shape how strategic customer partnerships are led nationally across GWA.

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.