Experience Centre Specification Consultant

GWA Group; City Of Stirling; In loco; AUD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

GWA Group in Osborne Park is seeking a customer-focused Experience Centre Specification Consultant to work with builders, developers, designers, merchants and end users to create specifications and support project conversion.

You will identify project leads from our CRM, manage opportunities from qualification to handover, and support Business Development Managers on commercial, care and multi-residential projects.

Competenze

• Experience in specification sales, showroom consulting, interior design, building products, merchant sales or project coordination.
• Strong relationship-building and communication skills.
• Customer-first mindset with a consultative approach.
• Ability to manage multiple projects and priorities.
• Experience using CRM systems and maintaining accurate records.
• Interest in design, construction, renovation or building products.

Mansioni

• Hunting and proactively seeking specification opportunities.
• Conduct customer consultations and guided showroom appointments.
• Create and present project specifications aligned to customer and project requirements.
• Qualify and manage Experience Centre leads and opportunities.
• Collaborate with Business Development Managers, Project Coordinators and merchant partners to progress projects.
• Maintain accurate CRM records, pipeline activity and follow-up actions.
• Support customer events, project meetings and industry engagement activities.
• Ensure the Experience Centre presents to a high standard with current displays.

Conoscenze

Specification sales

Showroom consult

CRM systems

Relationship building

Communication

Project coordination

Building products knowledge

Descrizione del lavoro

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

We're looking for a customer-focused Experience Centre Specification Consultant to join our Osborne Park team. This role is ideal for someone who enjoys working with customers, influencing project decisions and helping bring bathroom, kitchen and laundry projects to life.

About the Role

Based in our Osborne Park Experience Centre, you'll work closely with builders, developers, designers, merchants and end users to create specifications, support project conversion and deliver an exceptional customer experience. This is a key role, you’ll need to be a proactive self-starter with the ability to identify project leads from our CRM and though customer engagement. You'll manage project opportunities from qualification through to specification and handover, while supporting our Business Development Managers to progress commercial, care and multi-residential projects.

Key Responsibilities

• Hunting and proactively seeking specification opportunities
• Conduct customer consultations and guided showroom appointments
• Create and present project specifications aligned to customer and project requirements
• Qualify and manage Experience Centre leads and opportunities
• Collaborate with Business Development Managers, Project Coordinators and merchant partners to progress projects
• Maintain accurate CRM records, pipeline activity and follow-up actions
• Support customer events, project meetings and industry engagement activities
• Ensure the Experience Centre is presented to a high standard and displays remain current and accurate

About You

• Experience in specification sales, showroom consulting, interior design, building products, merchant sales or project coordination
• Strong relationship-building and communication skills
• A customer-first mindset and consultative approach
• The ability to manage multiple projects and priorities
• Experience using CRM systems and maintaining accurate records
• An interest in design, construction, renovation or building products

If you thrive on customer engagement, project consultation and helping customers make confident decisions, we'd love to hear from you.

Why Join GWA?

Work with leading brands including Caroma.

Be part of a collaborative and supportive team.

Enjoy ongoing learning and development opportunities.

Genuine career growth pathways within a market-leading organisation.

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies for this position.

GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we’re not just a company, we’re a supportive community committed to making everyday water experiences extraordinary.

Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you’ll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars - We are One Team, We are Customer Focused, and We Care for Each Other - are more than just words; they’re our way of life.