Executive Manager, Key Accounts

Suncorp Group; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid working

20 weeks paid parental leave

Paid study support

Wellbeing coaching

Employee share incentives

Volunteer leave

Job summary

Suncorp Group is seeking a dynamic leader to head the national Key Accounts function across Workers Compensation, driving retention, growth and profitability. You will lead a team of Account Managers and Specialists, building trusted relationships with senior brokers, clients and internal stakeholders.

Working closely with Distribution and WC leaders, you will leverage portfolio insights, CRM data and market knowledge to strengthen account management and customer outcomes.

Qualifications

• Proven experience leading national Key Accounts teams.
• Strong commercial acumen in workers' compensation markets.
• Expertise in stakeholder management and negotiation.
• Ability to develop and implement growth strategies across portfolios.

Responsibilities

• Develop and execute the national Key Account strategy for retention and growth.
• Lead and develop the national Key Accounts team.
• Build senior relationships with brokers and clients.
• Collaborate with Distribution, Underwriting, Claims to align delivery.
• Drive tenders, client service plans and cross-product opportunities.
• Provide executive reporting and insights for strategic decisions.

Skills

Key Accounts leadership

Commercial acumen

Stakeholder management

Negotiation and influencing

Job description

• Lead the national Key Accounts function across Workers Compensation.
• Shape retention and profitable growth across high-value customer and broker portfolios.
• Build executive relationships with major brokers, clients and partners.

Job Description

Shape Suncorp’s partnerships with key clients and brokers, delivering stronger relationships, sustainable growth and better outcomes by helping injured people get back to life and employers get back to business.

About The Role

You’ll lead the national Key Accounts function, setting the operational strategy for retention and profitable growth across Workers Compensation key accounts. You’ll lead and develop a team of Account Managers and Specialists while building trusted relationships with senior brokers, clients and internal stakeholders.

Working closely with Distribution and Workers Compensation leaders, you’ll use portfolio insights, CRM tools and market knowledge to strengthen account management and customer outcomes.

What You’ll Do

• Develop and execute the Key Account strategy, using data-led targeting and portfolio insights to improve retention and growth.
• Lead, coach and develop the national Key Accounts team, building strong account management capability and consistent ways of working.
• Build senior relationships with brokers and clients, supporting the team to operate as trusted advisers across key accounts.
• Lead national retention and growth strategies, including tenders, client service plans, broker plans and cross-product opportunities.
• Use business intelligence, CRM data and portfolio insights to inform strategy, targeting, executive reporting and commercial decisions.
• Work across Portfolio, Underwriting, Claims and Distribution to resolve issues and deliver a consistent approach to market.

What You’ll Bring

• Extensive experience in an operations or strategy role, with Commercial, Workers Compensation and intermediated market experience.
• Strong experience developing and implementing business strategies and frameworks that improve business performance.
• Strong commercial acumen and knowledge of the General and Workers Insurance market, including underwriting and products.
• Proven people leadership, stakeholder management, negotiation and influencing capability.

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.