Executive Manager, Broker Experience

Vero Insurance; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Shine platform perks

Performance-based incentives

Suncorp shares

Hybrid working

Flexible leave

Paid parental leave (20 weeks)

Paid study support

Volunteer leave

Wellbeing coaching

Employee discounts

Job summary

Suncorp is seeking a Distribution Lead to drive market execution and support the distribution strategy across Commercial and Personal Injury Insurance.

You will strengthen broker segmentation, sales disciplines and performance monitoring, using CRM tools and portfolio insights to improve broker and customer outcomes. This is a 12-month contract opportunity.

Qualifications

• Experience across commercial insurance and intermediated markets in Australia.
• Bachelor's degree in Business, Commerce or related field.

Responsibilities

• Lead execution of intermediated distribution priorities across national and state teams.
• Refine broker segmentation and engagement programs to support retention and portfolio growth.
• Translate Voice of Customer findings into prioritised improvements for brokers and customers.
• Optimise Connect360 and portfolio insights to support broker engagement and market management.
• Coordinate broker communications, tenders and programs that strengthen the broker value proposition.
• Develop team capability, sales disciplines and performance measures while maintaining risk and regulatory controls.

Skills

Commercial insurance

Intermediated markets

Broker landscape AU

Education

Business or Commerce degree

Job description

You will lead market execution and support the distribution strategy across Commercial and Personal Injury Insurance.

You will strengthen broker segmentation, sales disciplines, performance monitoring and Voice of Customer programs.

Working across national and state distribution teams, you will create a consistent broker value proposition supported by customer relationship management tools and portfolio insights. You will partner with underwriting, portfolio, claims and marketing teams to improve broker and customer outcomes.

This is a 12-month contract opportunity.

What You'll Do

• Lead the execution of intermediated distribution priorities across national and state teams.
• Refine broker segmentation and engagement programs to support retention and sustainable portfolio growth.
• Translate Voice of Customer findings into prioritised improvements for brokers and customers.
• Optimise Connect360 and portfolio insights to support effective broker engagement and market management.
• Coordinate broker communications, tenders and programs that strengthen the broker value proposition.
• Develop team capability, sales disciplines and performance measures while maintaining risk and regulatory controls.

What You'll Bring

• Apply proven experience across commercial insurance, intermediated markets and the Australian broker landscape.
• Hold a degree in Business, Commerce or a related field.

What You'll Enjoy

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact *********@suncorp.com.au for a confidential conversation.