Executive Manager, Key Accounts

Vero Insurance; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

20 weeks paid parental leave

Performance-based incentives

Suncorp shares

Wellbeing coaching

Employee Council access

Job summary

Suncorp is seeking a senior leader to own the national Key Accounts function for Workers Compensation, guiding a team of Account Managers and Specialists. You'll set the strategy, build trusted relationships with senior brokers and clients, and collaborate with Distribution and leaders to drive retention and profitable growth.

You'll lead with data-driven decisions, leverage CRM tools, and align with cross-functional teams to deliver a consistent approach across markets, ultimately improving

Qualifications

• Extensive experience in an operations or strategy role, with Commercial, Workers Compensation and intermediated market experience.
• Proven ability to develop and implement business strategies and frameworks that improve performance.
• Strong knowledge of the General and Workers Insurance market, including underwriting and products.

Responsibilities

• Develop and execute the Key Account strategy using data-led targeting and portfolio insights.
• Lead, coach and develop the national Key Accounts team with consistent ways of working.
• Build senior relationships with brokers and clients and act as trusted advisers.
• Lead retention and growth strategies including tenders, client service and broker plans.
• Use BI, CRM data and portfolio insights to inform strategy and reporting.
• Collaborate across Portfolio, Underwriting, Claims and Distribution to deliver a consistent market approach.

Skills

Operations/Strategy experience

People leadership

Commercial acumen

Stakeholder management

Negotiation and influencing

Job description

About the Role

You’ll lead the national Key Accounts function, setting the operational strategy for retention and profitable growth across Workers Compensation key accounts. You’ll lead and develop a team of Account Managers and Specialists while building trusted relationships with senior brokers, clients and internal stakeholders.

Working closely with Distribution and Workers Compensation leaders, you’ll use portfolio insights, CRM tools and market knowledge to strengthen account management and customer outcomes.

What You’ll Do

• Develop and execute the Key Account strategy, using data-led targeting and portfolio insights to improve retention and growth.


• Lead, coach and develop the national Key Accounts team, building strong account management capability and consistent ways of working.


• Build senior relationships with brokers and clients, supporting the team to operate as trusted advisers across key accounts.


• Lead national retention and growth strategies, including tenders, client service plans, broker plans and cross-product opportunities.


• Use business intelligence, CRM data and portfolio insights to inform strategy, targeting, executive reporting and commercial decisions.


• Work across Portfolio, Underwriting, Claims and Distribution to resolve issues and deliver a consistent approach to market.

What You’ll Bring

• Extensive experience in an operations or strategy role, with Commercial, Workers Compensation and intermediated market experience.


• Strong experience developing and implementing business strategies and frameworks that improve business performance.


• Strong commercial acumen and knowledge of the General and Workers Insurance market, including underwriting and products.


• Proven people leadership, stakeholder management, negotiation and influencing capability.

What You’ll Enjoy

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees


• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually


• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees


• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access


• Discounts at 900+ retailers, Fitness Passport, and reduced super fees


• Paid volunteer leave, donation matching, and unlimited emergency response leave


• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.