Injury Management Advisor

GIO; Newcastle; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Shine platform

Hybrid working

20 weeks paid parental leave

Study support

Wellbeing coaching

Employee Council

EAP access

Retailer discounts

Fitness Passport

Volunteer leave

Diversity & inclusion

Job summary

Suncorp is seeking an Injury Management Advisor - Workers Compensation in Newcastle. This front-end role (0 to 26 weeks) sits within a small to medium ER portfolio and focuses on evidence-based, compliant injury management to support recovery and return-to-work outcomes.

You will interpret medical information, provide treatment advice, and align decisions with legislation and delegated authority, while coaching team members and promoting customer-first practices.

Qualifications

• Degree in Allied Health discipline required.
• Minimum 2 years clinical experience.
• Minimum 2 years Workers Compensation - Desired.
• Minimum 2 years Occupational Rehabilitation experience - Desired.

Responsibilities

• Provide clinical injury management advice regarding treatment and rehabilitation needs.
• Interpret medical reports and advise on reasonableness and necessity of intervention.
• Ensure decisions are aligned with legislation, evidence-based practice, and delegated authority.
• Work closely with leaders and technical specialists to embed proactive, consistent practices.
• Contribute to strategic planning, process development, and improvement initiatives.

Skills

Clinical injury management

Coaching & mentorship

Communication

Education

Allied Health degree

Job description

• Newcastle CBD location/ hybrid work from home
• Coach Claims Advisors on effective injury and claims management strategies
• 12 month full-Time role

Purpose of the Role:

Our people-first culture empowers employees to make decisions and succeed in a supportive and high-performing environment that embraces change and continuous improvement. We live by Suncorp's values: Caring for others, Being courageous, and Doing the right thing-and these values underpin everything we do. The Injury Management Advisor - Workers Compensation is critical to delivering timely, evidence-based, and compliant injury management services. This role supports recovery and return-to-work outcomes by providing technical advice on treatment and rehabilitation needs, influencing claims strategies, and supporting Claims Advisors to manage tail claims effectively. You will champion consistent decision-making, legislative compliance, and coaching across the team while promoting customer-first practices and contributing to overall claims performance and cost-effectiveness. The position is in a Front end (0 to 26wks) Small to Medium ER Portfolio.

Key Accountabilities:

• Provide clinical injury management advice regarding treatment and rehabilitation needs
• Interpret medical reports and advise on reasonableness and necessity of intervention
• Ensure decisions are aligned with legislation, evidence-based practice, and delegated authority
• Work closely with leaders and technical specialists to embed proactive, consistent practices
• Contribute to strategic planning, process development, and improvement initiatives.

What you'll bring:

• Degree in Allied Health related discipline is mandatory
• Minimum 2 years Clinical experience
• Minimum 2 years Workers Compensation - Desired
• Minimum 2 years Occupational Rehabilitation experience - Desired
• Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.

What you'll enjoy:

• Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.