Executive Housekeeper (Imperial Hotel Gold Coast)

Hilton; Gold Coast City; On-site; AUD 120,000 - 160,000; Full time

Job summary

Hilton is transforming the iconic Imperial Hotel Gold Coast into Australia’s first luxury Hilton property. We seek an Executive Housekeeper to lead all housekeeping operations, ensuring exceptional cleanliness, presentation, and guest satisfaction across the hotel.

You will manage budgeting, forecasting, inventory, and policy implementation while cultivating a high-performing team and upholding health and safety standards. This role demands strong leadership and meticulous attention to detail.

Qualifications

• Extensive housekeeping management experience.
• Strong leadership and organizational abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and commitment to quality.
• Knowledge of cleaning techniques, equipment and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Skills

Housekeeping management

Leadership

Organizational skills

Communication skills

Work under pressure

Attention to detail

Cleaning techniques

Budgeting

5-star hotel experience

Job description

The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia’s first luxury Hilton hotel.

About the Job

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As anExecutive Housekeeper you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation

Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas

Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities

Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Extensive experience in housekeeping management, preferably in a 5-star hotel.

Strong leadership and organizational skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Attention to detail and a commitment to quality.

Knowledge of cleaning techniques, equipment, and chemicals.

Proficiency in budgeting and financial management.

We are a leading global hospitality company with a portfolio of 18 world-class brands comprising 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling our founding vision to fill the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years.

We are a leading global hospitality company with a portfolio of 18 world-class brands comprising 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling our founding vision to fill the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years.

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