Executive Housekeeper

Hilton; Gold Coast City; On-site; AUD 120,000 - 180,000; Full time

Job summary

Hilton Gold Coast is seeking an Executive Housekeeper to oversee all housekeeping operations, safeguard top cleanliness standards, and drive guest satisfaction. You’ll manage budgeting, staff development, and regulatory compliance while fostering a culture of excellence and teamwork in a vibrant hotel environment.

You’ll lead a high-performing team, implement training programs, and collaborate with property operations to deliver seamless, memorable stays for guests across all hotel spaces.

Qualifications

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations across all hotel areas including systems, budgeting and policy implementation.
• Ensure high quality standards for cleanliness and service in guest rooms, public spaces, and facilities.
• Collaborate with Property Operations on rehabilitation and capital improvement projects.
• Cultivate a high-performing team through performance management and development programs.
• Uphold regulatory compliance, health and safety standards, and proper chemical usage.

Skills

Leadership

Communication

Interpersonal skills

Working under pressure

Attention to detail

Budgeting

Cleaning knowledge

Job description

Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As anExecutive Housekeeper you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

Lead housekeeping operations

Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation

Ensure high quality standards

Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas

Collaborate on improvement projects

Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities

Cultivate a high-performing team

Drive engagement and retention through performance management, professional development, and recognition programs

Uphold regulatory compliance

Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Extensive experience in housekeeping management, preferably in a 5-star hotel.

Strong leadership and organizational skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Attention to detail and a commitment to quality.

Knowledge of cleaning techniques, equipment, and chemicals.

Proficiency in budgeting and financial management.