Luxury F&B Supervisor — Lead & Elevate Guest Experiences

Hilton; Gold Coast City; On-site; AUD 85,000 - 120,000; Full time

Job summary

Hilton's Imperial Hotel Gold Coast, the landmark property transitioning to Australia’s first luxury Hilton hotel, invites a dynamic leader to oversee daily outlet operations and teams. You will drive guest experiences, uphold brand standards, and manage costs across all service areas, contributing to a landmark transformation in luxury hospitality.

The role emphasizes staff coaching, high-performing leadership, and flexible shifts within a world-class property renowned for exceptional guest

Qualifications

• Excellent customer relations, problem solving, decision making and time management skills.
• Previous experience in a food and beverage role, preferably within a luxury hotel environment.
• Strong communication skills, both written and verbal.
• Highly developed organisational skills and able to thrive under pressure.
• Proven ability to coach staff to deliver exceptional service and exceed guest expectations.
• Excellent leadership skills to engage, motivate and train your team.
• Must be eligible to work in Australia.
• Able to work flexible shifts.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Customer relations

Problem solving

Decision making

Time management

Communication

Leadership

Job description

Hilton's Imperial Hotel Gold Coast, the landmark property transitioning to Australia’s first luxury Hilton hotel, invites a dynamic leader to oversee daily outlet operations and teams. You will drive guest experiences, uphold brand standards, and manage costs across all service areas, contributing to a landmark transformation in luxury hospitality.

The role emphasizes staff coaching, high-performing leadership, and flexible shifts within a world-class property renowned for exceptional guest