Food and Beverage Supervisor

Hilton; Gold Coast City; On-site; AUD 85,000 - 120,000; Full time

Job summary

Hilton's Imperial Hotel Gold Coast, the landmark property transitioning to Australia’s first luxury Hilton hotel, invites a dynamic leader to oversee daily outlet operations and teams. You will drive guest experiences, uphold brand standards, and manage costs across all service areas, contributing to a landmark transformation in luxury hospitality.

The role emphasizes staff coaching, high-performing leadership, and flexible shifts within a world-class property renowned for exceptional guest

Qualifications

• Excellent customer relations, problem solving, decision making and time management skills.
• Previous experience in a food and beverage role, preferably within a luxury hotel environment.
• Strong communication skills, both written and verbal.
• Highly developed organisational skills and able to thrive under pressure.
• Proven ability to coach staff to deliver exceptional service and exceed guest expectations.
• Excellent leadership skills to engage, motivate and train your team.
• Must be eligible to work in Australia.
• Able to work flexible shifts.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Customer relations

Problem solving

Decision making

Time management

Communication

Leadership

Job description

Job Description

Be part of the next chapter in Australian luxury hospitality. The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia's first luxury Hilton hotel. Combining the grandeur and elegance of a world-renowned destination with Hilton’s global reputation for exceptional hospitality, this is a unique opportunity to be part of a landmark transformation. Boasting a stunning waterfront location, the hotel features Italian craftmanship throughout, luxury accommodation, exquisite dining, multiple events spaces, a lagoon-style pool and exceptional guest experiences.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Excellent customer relations, problem solving, decision making and time management skills.
• Previous experience in a food and beverage role, preferably within a luxury hotel environment.
• Strong communication skills, both written and verbal
• Highly developed organisational skills and able to thrive under pressure.
• Proven ability to provide and to coach staff to deliver exceptional standard of service, while exceeding the guests' expectations and minimising guest complaints.
• Excellent leadership skills to engage, motivate and train your team.
• Must be eligible to work in Australia
• Able to work flexible shifts

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests, we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career, and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay - we're a great place to work.