EV Service Operations Manager

Harmony New Energy Auto Pro Servicing Pty Ltd; Gympie Regional; On-site; AUD 110,000 - 170,000; Full time

Job summary

Harmony Auto, a BYD flagship store in Queensland, seeks a Service Manager to oversee the entire service department within a car dealership, ensuring efficient workshop operations and strong financial performance.

You will lead technicians, advisers, and workshop controllers while maintaining manufacturer standards and driving customer satisfaction. Eligible applicants with BYD familiarity will be preferred for this leadership role.

Qualifications

• Bachelor's degree in automotive engineering or related field.
• 8+ years in automotive repair or related industries.
• 4+ years in a management role.
• Familiarity with BYD operations is an advantage.

Responsibilities

• Guide and supervise the work of after-sales service staff.
• Ensure the after-sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets based on past performance and growth plans.
• Determine the department's budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans as needed to meet targets.
• Provide feedback and guidance to staff to ensure performance standards are met.
• Lead the team to achieve departmental objectives.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
• Ensure workplace safety in the after-sales department.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee the implementation of fair and transparent warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Education

Bachelor's degree in automotive engineering or a related field

Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance

Job description

Harmony Auto, a BYD flagship store in Queensland, seeks a Service Manager to oversee the entire service department within a car dealership, ensuring efficient workshop operations and strong financial performance.

You will lead technicians, advisers, and workshop controllers while maintaining manufacturer standards and driving customer satisfaction. Eligible applicants with BYD familiarity will be preferred for this leadership role.