EV Regional Service Leader — Dealer Quality & CX

XPENG; Queensland; On-site; AUD 140,000 - 180,000; Full time

Job summary

XPENG is seeking a Regional Service Manager to support the dealer network across the Northern Region Office (QLD) and, initially, QLD/NT/NSW/ACT. The role requires leading technical guidance, audits, and training to ensure EV standards and high customer experience.

The successful candidate will bring deep EV knowledge, OEM aftersales experience, and strong dealer relationship skills, with interstate travel as needed for customer concerns.

Qualifications

• Deep EV technical knowledge (battery and diagnostics).
• Proven OEM aftersales and dealer network management background.
• Strong cross-stakeholder communication and dealer relationship skills.

Responsibilities

• Deliver on-site and remote technical guidance, repair audits and warranty checks.
• Manage onboarding training and ensure AASRA registration and training completion.
• Host dealer meetings, distribute bulletins and recalls; coordinate with HQ on issues.
• Attend customer case meetings to lift CX and uphold premium service standards.

Skills

EV knowledge

OEM aftersales

Dealer network

CSI experience

Job description

XPENG is seeking a Regional Service Manager to support the dealer network across the Northern Region Office (QLD) and, initially, QLD/NT/NSW/ACT. The role requires leading technical guidance, audits, and training to ensure EV standards and high customer experience.

The successful candidate will bring deep EV knowledge, OEM aftersales experience, and strong dealer relationship skills, with interstate travel as needed for customer concerns.