EV Aftersales National Leader - Regional Growth & Service

Byd Australia; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

BYD Australia Pty Ltd is seeking a National Aftersales Manager to lead the regional service team and drive performance across BYD and DENZA networks in Australia. The role focuses on customer satisfaction, NPS improvement, and operational excellence, including new site readiness and network expansion.

The candidate will translate national Aftersales strategies into regional execution, strengthening dealer accountability and ensuring consistent brand standards across all locations.

Qualifications

• Significant experience in automotive aftersales or service operations.
• Proven regional or national management experience.
• Demonstrated success in improving customer satisfaction and service productivity.
• Strong commercial acumen and stakeholder management.
• Ability to translate strategy into actionable plans.

Responsibilities

• Lead Regional Service Team and set KPIs.
• Drive national Aftersales performance and dealer network improvement.
• Oversee onboarding and readiness of new dealer/service locations.
• Improve customer satisfaction and NPS across BYD and DENZA.
• Manage capacity planning and service expansion for future demand.
• Ensure adherence to brand standards and service quality.
• Collaborate with internal teams to deliver transformation initiatives.

Skills

Leadership

Automotive Aftersales

Regional/National Management

Customer Experience

Stakeholder Management

Job description

BYD Australia Pty Ltd is seeking a National Aftersales Manager to lead the regional service team and drive performance across BYD and DENZA networks in Australia. The role focuses on customer satisfaction, NPS improvement, and operational excellence, including new site readiness and network expansion.

The candidate will translate national Aftersales strategies into regional execution, strengthening dealer accountability and ensuring consistent brand standards across all locations.