Regional Service Manager

XPENG; Queensland; On-site; AUD 140,000 - 180,000; Full time

Job summary

XPENG is seeking a Regional Service Manager to support the dealer network across the Northern Region Office (QLD) and, initially, QLD/NT/NSW/ACT. The role requires leading technical guidance, audits, and training to ensure EV standards and high customer experience.

The successful candidate will bring deep EV knowledge, OEM aftersales experience, and strong dealer relationship skills, with interstate travel as needed for customer concerns.

Qualifications

• Deep EV technical knowledge (battery and diagnostics).
• Proven OEM aftersales and dealer network management background.
• Strong cross-stakeholder communication and dealer relationship skills.

Responsibilities

• Deliver on-site and remote technical guidance, repair audits and warranty checks.
• Manage onboarding training and ensure AASRA registration and training completion.
• Host dealer meetings, distribute bulletins and recalls; coordinate with HQ on issues.
• Attend customer case meetings to lift CX and uphold premium service standards.

Skills

EV knowledge

OEM aftersales

Dealer network

CSI experience

Job description

ROLE SUMMARY

The primary function of the Regional Service Manager is to support the dealer network with technical guidance. This includes but is not limited to dealer visits to perform:

• Customer vehicle repair inspections
• CSI – dealer improvement process reviews
• Dealer quality service and repair audits
• In-person at dealer meetings with customers to provide great CX and show Red Carpet Leadership to our dealer network
• Warranty spot check audits
• Verification that dealers are adhering to the EV Australian Standards
• Ensuring dealers have enrolled with the Australian Automotive Service and Repair Authority (AASRA) - Fit and proper person check.
• Making sure dealer staff are completing the required Dealer training programs that are available from ANZ
• Carry out technical investigations in conjunction with HO to rectify field technical and quality concerns.

Additional note for this position: This role is an important and unique role in that XPENG are a scaling business; the role is based in the Northern Region Office (QLD) and is primarily responsible for the Northern portfolio of dealers during the mid to long term. However, initially (first 12-18 months) will have a requirement to support QLD, NT, NSW & ACT. Specifically interstate travel, sometimes at short notice for customer concerns will be required. After 12-18 months the role will taper back to focus on QLD and NT.

KEY RESPONSIBILITIES:

• Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV)
• Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion
• Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues
• Attend formal customer case meetings to lift CX and execute brand premium service standards

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background
• Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills