EUC Onsite Support Engineer (Adelaide)

Marsh; Adelaide; On-site; AUD 83,000 - 124,000; Full time

Job summary

Marshis seeking an EUC Onsite Support Engineer in Adelaide to deliver end-user computing support for desktops, laptops, mobiles, printers, and conferencing systems. The role covers incident resolution, asset lifecycle, and onboarding/offboarding activities to ensure smooth user experiences.

You will work onsite, handle AD/O365 accounts, and collaborate with remote teams while maintaining ITSM records and adhering to security policies. This contract runs for six months with possible extension.

Qualifications

• Degree in Computer Science, IT, or related field.
• 4–8 years of onsite EUC/desktop support experience.
• Strong troubleshooting in Windows 10/11 and Office 365.
• Hands-on experience with AD, SCCM/Intune and ITSM tools.
• Networking basics including LAN/WAN, TCP/IP, VPN.
• Experience supporting Dell/HP/Lenovo hardware.
• Familiarity with remote support tools and MDM.

Responsibilities

• Provide first and second-level onsite support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Install, configure, and upgrade IT equipment and software per company standards.
• Manage user accounts creation, password resets, and access rights in Active Directory/O365.
• Maintain AV/conference room equipment and provide hands-on support for meetings.
• Liaise with remote support teams and vendors for escalations and hardware replacements.
• Maintain asset inventory and ensure equipment lifecycle management.
• Support onboarding and offboarding processes by preparing and recovering user devices.
• Document incidents, requests, and resolutions in the ITSM system.

Skills

Customer service

Communication

Troubleshooting

Active Directory

VPN knowledge

Education

Degree in Computer Science/IT

Tools

SCCM/Intune

ITSM tools

Remote support tools

Office 365 / M365

Hardware support (Dell/HP/Lenovo)

Job description

Marshis seeking an EUC Onsite Support Engineer in Adelaide to deliver end-user computing support for desktops, laptops, mobiles, printers, and conferencing systems. The role covers incident resolution, asset lifecycle, and onboarding/offboarding activities to ensure smooth user experiences.

You will work onsite, handle AD/O365 accounts, and collaborate with remote teams while maintaining ITSM records and adhering to security policies. This contract runs for six months with possible extension.