EUC Engineer – Onsite Desktop & AV Support (Adelaide)

Hastha Solutions

Adelaide

On-site

AUD 90,000 - 120,000

Full time

14 days+

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Job summary

Hastha Solutions is seeking an EUC Engineer for a 6-month onsite contract in Adelaide. You will deliver first and second-level support for desktops, laptops, and mobile devices, and troubleshoot hardware, software, and connectivity issues to maintain business operations.

You will configure and upgrade IT equipment, manage AD/O365 accounts, and coordinate with vendors for escalations while supporting AV systems and meetings. A degree in IT and 4–8 years of onsite EUC experience are required.

Qualifications

Degree in IT/CS
4–8 years of onsite EUC/desktop support experience
Strong troubleshooting in Windows 10/11 and Microsoft 365 environments
Hands-on experience with Active Directory, SCCM/Intune, and ITSM tooling

Responsibilities

Provide first and second-level onsite support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot hardware, software, and connectivity issues.
Install, configure, and upgrade IT equipment and software per company standards.
Manage user accounts, password resets, and access rights in AD/O365.
Maintain AV/conference room equipment and support meetings.
Liaise with remote support teams and vendors for escalations.
Maintain asset inventory and lifecycle management (procurement, imaging, disposal).
Support onboarding and offboarding by preparing and recovering devices.
Document incidents, requests, and resolutions in the ITSM system.
Ensure compliance with IT policies and security protocols.