End User Engineer

APD Global; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

APD Global in Melbourne is seeking a proactive End User Engineer to deliver hands-on technical support for Windows devices, peripherals, and meeting room systems. You will also manage endpoint deployment and collaborate with the infrastructure team on Melbourne office networking and server room equipment.

You will support Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint, and assist with identity and access management, MFA troubleshooting and device compliance, while

Qualifications

• Experience providing Level 1/2 end-user IT support on Windows desktops, peripherals and mobile devices.

Responsibilities

• Providing responsive Level 1/2 onsite and remote support for Windows devices, peripherals, meeting room systems, mobile devices and connectivity issues.

Skills

Windows support

Microsoft 365

Intune

Entra ID

Active Directory

Windows Server

Hyper-V

Networking

Autopilot

MFA

Documentation

Tools

Intune

Windows Autopilot

Microsoft 365

SharePoint

OneDrive

Teams

Outlook

Job description

We are seeking a proactive and customer-focused End User Engineer based in Melbourne to provide hands‑on technical support to our people and engineering teams. This role combines excellent end‑user support with endpoint management and opportunities to assist with local IT infrastructure.

As part of APD Global's Internal IT team, you will help maintain reliable and secure workplace technology, including Windows devices, Microsoft 365, Intune and business applications. You will also collaborate with our infrastructure specialists on Melbourne office networking, server room equipment and connectivity issues.

What You'll Do

• Providing responsive Level 1/2 onsite and remote support for Windows devices, peripherals, meeting room systems, mobile devices and connectivity issues.
• Supporting Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint, and troubleshooting corporate and engineering applications.
• Deploying, configuring and maintaining laptops and workstations using Intune, Windows Autopilot and standardised software deployment and patching processes.
• Managing end-user onboarding and offboarding tasks, identity and access requests, MFA troubleshooting, device compliance and application provisioning.
• Assisting the infrastructure team with Melbourne office infrastructure, including network switches, Wi‑Fi, firewalls, server room equipment and connectivity troubleshooting, with escalation when required.
• Working with the wider IT team and vendors to resolve escalated issues, identify recurring problems and maintain tickets, asset records and technical documentation.

Selection Criteria

• Practical experience providing Level 1/2 end-user IT support across Windows desktops, laptops, peripherals and mobile devices.
• Experience supporting Microsoft 365, including Teams, Outlook, OneDrive and SharePoint, with exposure to Microsoft Intune and Entra ID.
• Strong customer service and communication skills, with the ability to own incidents, service requests and onsite support through to resolution.
• Understanding of endpoint deployment, Windows Autopilot, software installation, patching and endpoint security or compliance practices.
• Working knowledge of Active Directory or Entra ID, user accounts, permissions, MFA and identity troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi and basic switching, with experience in basic hands‑on infrastructure support.
• Exposure to Windows Server, Hyper‑V, networking equipment or firewalls is essential.
• Ability to document technical solutions, maintain asset records and follow IT security, change and escalation procedures.
• Ability to work autonomously onsite in Melbourne while collaborating closely with a geographically distributed Internal IT team.

Why Join Us?

Be part of an innovative company pioneering technology for engineering.

Make a direct impact by improving the day-to-day technology experience for APD Global employees.

Build your end-user computing expertise while gaining hands‑on exposure to infrastructure, networking and modern workplace technology.

Good to know

This is a full‑time, office‑based role. You'll need Australian working rights and to complete pre-employment screening. We're an equal opportunity employer and welcome applicants from all backgrounds. Only shortlisted applicants will be contacted.