ESM Learning Designer (ServiceNow)

XPT Software Australia

Sydney

On-site

AUD 90,000 - 130,000

Full time

14 hours ago

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Job summary

XPT Software Australia in Sydney is seeking a Learning Developer for ESM who will design, develop, and maintain high-quality learning solutions to support enterprise service management adoption. The role partners with SMEs, Change Team, project teams, and business stakeholders to create engaging training materials and capability uplift initiatives that drive user adoption and business readiness.

Key activities include analyzing learning needs, building eLearning, simulations, videos with

Qualifications

Experience with SAP Enable Now for learning content development.
Experience developing digital learning solutions for large-scale business transformation programs.
Strong instructional design and adult learning knowledge.
Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
Excellent stakeholder engagement, communication, and content development skills.
Highly desirable: Clipchamp experience.
Desirable: WalkMe Learning or other digital learning tools.
Desirable knowledge of ServiceNow and Enterprise Service Management processes.

Responsibilities

Understand Learning Needs Analysis (LNA) and validate capability gaps.
Develop eLearning, simulations, product videos (with voice over), QRGs, work instructions, and facilitator guides.
Design role-based learning pathways and training plans.
Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
Collaborate with business stakeholders and SMEs to validate learning content.
Maintain and continuously improve learning assets and knowledge resources.