ESM Learning Developer — SAP Enable Now Specialist

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an ESM Learning Developer to design and maintain high-quality learning solutions supporting adoption of Enterprise Service Management processes. You will partner with SMEs, Change Team, and stakeholders to create engaging training materials and capability uplift initiatives.

Responsibilities include developing eLearning, simulations, training guides, role-based learning pathways, and supporting Train-the-Trainer, UAT, and go-live activities while

Qualifications

• Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale business transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication, and content development skills.
• Australian Citizenship with ability to obtain police clearances.
• Highly desirable: Clipchamp experience.
• Desirable: WalkMe Learning or other digital learning and video tools.
• Desirable knowledge of ServiceNow and Enterprise Service Management processes.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product videos (with voice over), QRGs, work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.

Skills

Stakeholder engagement

Communication

Instructional design

Tools

SAP Enable Now

Microsoft 365

LMS

WalkMe Learning

Clipchamp

ServiceNow

Job description

XPT Software Australia Pty Ltd is seeking an ESM Learning Developer to design and maintain high-quality learning solutions supporting adoption of Enterprise Service Management processes. You will partner with SMEs, Change Team, and stakeholders to create engaging training materials and capability uplift initiatives.

Responsibilities include developing eLearning, simulations, training guides, role-based learning pathways, and supporting Train-the-Trainer, UAT, and go-live activities while