Equine Veterinary Receptionist

Gold Coast Equine Clinic; Advancetown; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Career growth

Modern facility

Team culture

Job summary

Gold Coast Equine Clinic in Advancetown is seeking a Veterinary Receptionist to join our equine-exclusive facility. This role is front-line, coordinating between clients, vets, and operations to deliver a high-standard client experience.

The ideal candidate will have veterinary or medical reception exposure, basic equine knowledge, and strong phone and computer skills. Flexible hours available for Full-Time or Part-Time applicants.

Qualifications

• Experience in veterinary or medical reception preferred but not essential.
• Equine knowledge - basic level a must.
• Mastery of phone and client communication.
• Ability to multitask with accuracy in a fast-paced environment.
• Professional, calm, and decisive presence when things get busy.
• High level of computer literacy and organisational efficiency.

Responsibilities

• Understanding our billing processes, creating invoices and taking payments.
• Responding to email and phone enquiries; multitasking on multiple lines is a bonus.
• Coordinating on-site, ambulatory, and emergency appointments.
• Communicating with clients, vets, and support staff with clarity and confidence.
• Maintaining smooth clinic flow under pressure.
• Upholding confidentiality, compliance, and professional presentation at all times.

Skills

Communication

Multitasking

Phone etiquette

Computer literacy

Organisation

Job description

Veterinary Receptionist - Gold Coast Equine Clinic
Advancetown | Full-Time or Part-Time | Immediate Start

Gold Coast Equine Clinic isn't just another vet clinic we're an equine-exclusive facility, looking to redefine the standard of veterinary care.

We're looking for a Veterinary Receptionist who thrives in precision, pace, and professionalism - not someone who just answers phones, but someone who begins the rockstar experience that dealing with our business should provide and organises the diary of our team ensuring we deliver 10/10 to our clients every time they deal with us.

The Role

You'll be the touch point between clients, vets, and operations - the voice clients trust, and the first impression that defines their experience. This is not an entry-level admin job it's the front line of a high-performing equine veterinary team, so we are looking for someone spectacular.

What your day looks like:

Understanding our billing processes, creating invoices and taking payments.

Responding to email and phone enquiries (The ability to multitask on multiple lines a bonus!)

Coordinating on-site, ambulatory, and emergency appointments

Communicating with clients, vets, and support staff with clarity and confidence

Maintaining smooth clinic flow under pressure

Upholding confidentiality, compliance, and professional presentation at all times.

About You

You love communicating with people and are disciplined, self motivated and detail-obsessed.

What the ideal applicant will be able to bring to GCEC:

Prior veterinary or medical reception experience preferred but not essential

Equine knowledge - to a basic level a must

Mastery of phone and client communication

The ability to multitask with accuracy in a fast-paced, high-stakes environment

A professional, calm, and decisive presence when things get busy

A high level of computer literacy and organisational efficiency

A mindset that aligns with performance, positivity and a "can do" attitude.

What we offer:

Work within a positive and friendly veterinary team

Flexible working hours - Part-Time or Full-Time positions available!

Opportunity to grow within a newly built, modern, purpose-built facility at Advancetown.

A culture built on teamwork, accountability, feedback and genuine respect for horses and people alike.

If you want a quiet desk job ~ this isn't it!

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