EOL Make Safe Supervisor

Ambrose Construct Group; Greater Dandenong; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus

Career growth

EAP

Referral bonus

Job summary

Ambrose Construct Group in Australia is seeking motivated individuals to join our Make Safe team in our Kunda Park office. You will triage water damage claims, coordinate restorers and trades for emergency responses, and ensure make safes are completed before handing over to a Building Estimator.

This is a full-time, office-based role with a rotating Monday-to-Friday roster, offering training, a bonus program, development opportunities and a supportive team culture.

Qualifications

• Experience in insurance, trades, or restoration is desirable but not essential.
• Keen eye for detail and ability to engage with trades to ensure clear documentation.
• Proactive and organized mindset to thrive in a fast-paced environment.

Responsibilities

• Triaging water damage claims with customers.
• Coordinating restorers and trades for emergency responses.
• Ensuring make safes are completed before handing over to the Building Estimator.
• Liaising with customers via phone and video to deliver strong customer service.

Skills

Customer service

Coordination

Communication

Make safe processes

Tools

Office software

Job description

Are you looking for a desktop role to transfer your building and restoration knowledge or prior make safe skills into? This is an exciting opportunity to work for one of Australia’s leading insurance repair and restoration builders from our Kunda Park office. Ambrose Construct Group are seeking motivated individuals to join our Make Safe team. If you're eager to develop your skills in supervising, scheduling, and coordinating make safes, this is the perfect opportunity for you!

As part of our team servicing multiple insurers, you will be responsible for triaging water damage claims with customers, coordinating restorers and trades for emergency responses, and ensuring make safes are completed before handing over the site to a Building Estimator for further damage assessment.

Please note: This is an office-based role, not site-based.

The role:

• Full-time hours on a rotating roster (Monday to Friday).
• Liaise with customers via phone and video, where communication and customer service are key.
• Coordinate emergency make safes and review trade reports, whilst communicating with trades and maintaining a high attention to detail.
• Learn how to apply your technical knowledge to find innovative and effective make safe and restoration methods.

Highly desirable characteristics & skills:

• Background in insurance, trades, or restoration is desirable but not essential.
• A keen eye for detail and the confidence to engage with trades to ensure clear documentation.
• A proactive and organised mindset with the ability to thrive in a fast-paced environment.
• Basic IT knowledge- ability to learn our systems and software with ongoing provided training and support.
• Commitment to learning a specialised, industry-valued skill.

What Ambrose Construct Group offers:

• Attractive monthly bonus system based on performance.
• Exciting career growth opportunities within the role and Ambrose Construct Group.
• A supportive, safe, and passionate team culture
• A supportive and encouraging workplace culture with a passionate team.
• Access to our Employee Assistance Program
• $2000 referral reward for successful candidate referrals
• Comprehensive induction and ongoing professional development
• Modern office facilities and resources
• Staff engagement initiatives, including fortnightly morning tea and monthly BBQs

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.

Please note: Only shortlisted applicants will be contacted.