EOI: Workplace Experience Manager

CBRE Group, Inc.; Brisbane; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. in Brisbane CBD is seeking a Workplace Experience Manager on a 1-year contract to oversee the delivery of workplace experience services, including concierge, reception, meeting and event management, and office administration.

You will supervise staff, manage two commercial tenancies, develop client relationships, lead vendor negotiations, and drive continuous improvement while ensuring safety and service excellence.

Qualifikationen

• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to guide the exchange of sensitive information and convey performance expectations.
• Leadership skills to motivate team and influence quality and efficiency.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Aufgaben

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching.
• Oversee recruiting and hiring of new employees.
• Manage PPMs and soft services for two commercial tenancies.
• Coordinate daily team activities, set work schedules, assign tasks and cross-train staff.
• Build and maintain client relationships, negotiate with clients and partners to resolve priorities.
• Ensure efficient, consistent support and lead process improvement efforts.
• Identify training needs for Workplace Experience teams and ensure safety standards.
• Develop vendor partnerships and manage contract service negotiations.
• Oversee third-party programs (food delivery, events, transportation, mail) and ensure invoicing.

Kenntnisse

Staffing

Training

Coaching

Mentoring

Leadership

Organizational skills

MS Office

Ausbildung

Bachelor's Degree

Tools

Microsoft Office

Jobbeschreibung

• 1-year contract, Full time opportunity with a Global Mining client in a fast-paced corporate environment
• Based in Brisbane CBD - Land of the Turrbal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Manage PPM’s and soft services for two commercial tenancies
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.