EOI: Workplace Experience Manager

CBRE Asia Pacific; City of Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

CBRE Asia Pacific in Brisbane CBD seeks a Workplace Experience Manager to oversee the delivery of workplace experience services, including concierge, reception, meeting and event management, and generic office duties. You will manage a team responsible for delivering world-class customer service to clients and visitors in a designated building.

The role includes supervising staff, coordinating daily activities, building client relationships, and implementing process improvements while ensuring

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3–5 years in staffing, training, coaching, and performance management.
• Ability to communicate sensitive information and guide performance.
• Strong leadership to motivate team and improve efficiency.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise employees and coach staff; conduct evaluations.
• Manage PPMs and soft services for two tenancies.
• Coordinate daily activities and set staff schedules.
• Build trusted client relationships and negotiate with partners.
• Identify process improvements and ensure safety standards.
• Oversee vendor programs and manage invoices.
• Lead by example in CBRE RISE values.
• Mentor team and resolve day-to-day issues.

Skills

Leadership

Coaching

Staffing

Communication

Customer Service

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

1-year contract, Full time opportunity with a Global Mining client in a fast-paced corporate environment. Based in Brisbane CBD - Land of the Turrbal people.

About The Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Manage PPM’s and soft services for two commercial tenancies
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.