Evergreen: Workplace Experience Coordinator

CBRE Group, Inc.; Australia; Remote; AUD 65,000 - 75,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Australia to deliver exceptional service to employees and guests at a designated building.

You will be the first point of contact, greet visitors, manage passes, coordinate events, support office services, and maintain security procedures. This full-time role covers major cities including Sydney, Melbourne, Brisbane, Canberra and Perth, offering growth opportunities within CBRE's global facilities network.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Strong communication and customer service skills.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Greet visitors and issue passes; follow security protocols.
• Answer calls professionally and support presentations to groups.
• Coordinate recreational, dining, and business activities.
• Manage janitorial/work orders; coordinate mail and supplies.
• Address inquiries and provide professional customer service solutions.
• Plan and manage on-site events including setup and teardown.
• Follow building security procedures and notify relevant parties as needed.
• Coordinate with vendors and explain information clearly.
• Follow established procedures to solve straightforward problems.

Skills

Customer service

Communication

MS Office

Organizational skills

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

• Join CBRE a global leader in Commercial Real Estate
• Submit your application as an Expression of Interest
• Career Path Opportunities
• Full Time Opportunity
• Open to all major cities; Sydney, Melbourne, Brisbane, Canberra & Perth

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.