EOI - School Technical Officer - Toowoomba State High School

Queensland Government; Toowoomba Regional; Presencial; AUD 50.000 - 65.000; A tiempo parcial

Descripción de la vacante

Toowoomba State High School is seeking a School Technical Officer to deliver customer-focused ICT support for staff, students and support staff, ensuring the school's ICT environment operates reliably.

The role covers maintenance, troubleshooting and management of school technologies including the Innovation Centre and the Years 10-12 laptop programme, helping teaching and learning through practical, secure IT solutions.

Formación

• Proven ability to troubleshoot hardware/software in a school ICT environment.
• Ability to support staff and students with ICT tools and devices.
• Strong communication and customer service focus with a proactive approach.

Responsabilidades

• Provide advice and assistance to maximise ICT operations.
• Support staff with electronic equipment per policy and standards.
• Assist in in-service training on ICT tools for teaching and learning.

Conocimientos

Server hardware & config

PC desktop & laptop support

iPad support

AV troubleshooting

Communication

Analytical/problem-solving

Customer-focused service

Remote support tools

Herramientas

Remote desktop tools

Network security basics

Descripción del empleo

Toowoomba State High School is seeking a School Technical Officer to provide customer-focused technical support to staff, students and support staff, ensuring the effective operation of the school's ICT environment.

The role supports contemporary teaching and learning through the maintenance, troubleshooting and management of school technologies, including the school's Innovation Centre and the Years 10-12 laptop programme.

If you have a passion for IT and enjoy supporting others while making a difference, we encourage you to apply.

This position is being offered in a Temporary Part-Time capacity (0.60 FTE), 43.5 hours per fortnight until 09 April 2027, unless otherwise determined.

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About Us

Toowoomba State High School, Toowoomba's first state secondary school, was established in 1919 and has a proud history of delivering exemplary education for the young people of Toowoomba. Situated at Mount Lofty, the school campus overlooks the city of Toowoomba and provides a dynamic and inspiring learning environment.

The school has a strong direction underpinned by its core values of Excellence, Integrity and Courage. These values shape our culture and support our commitment to high-quality teaching, learning and student outcomes.

About The Role

The School Technical Officer role focuses on providing high-quality technical support to staff and students, troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring reliable access to the technology that underpins teaching and learning. Working collaboratively with school staff and departmental support teams, the successful applicant will deliver practical solutions, provide technical guidance, and contribute to a secure, efficient and responsive ICT environment.

Responsibilities Include, But Are Not Limited To

• Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer's policy, guidelines and network standards.
• Assist in the provision of in-service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.

The suitable applicant requires capability to acquire or holds skills and knowledge:

• Technical knowledge of server hardware and configuration, and networking peripherals.
• A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Audio/visual problem solving and support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• A strong client focus with face-to-face support with a variety of clients such as teachers, students and support staff.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• The ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.
• Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

Please refer to the role description for a full list of responsibilities.

About You

This position requires a proactive, organised and solutions-focused approach, with a strong commitment to service delivery.

Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applicants need to be a current Queensland Government employee to be eligible to apply.

Applications from recruitment agencies will not be accepted.

Occupational group

Education & Training