Environmental Services Admin & Records Specialist

Mount Isa; Mount Isa City; On-site; AUD 79,000 - 84,000; Full time

Job summary

Mount Isa City Council is seeking an Administration Support Officer for the Environmental Services team in Mount Isa. The role delivers high-quality administrative and customer service support, maintains records and assists with environmental health and compliance activities, including processing applications and registrations.

You will manage documentation, coordinate meetings and support reporting while handling confidential information and working with various stakeholders.

Qualifications

• Demonstrated experience in administrative, customer service or business support roles.
• Well-developed communication and customer service skills, with the ability to engage effectively with a diverse range of stakeholders.
• Strong organisational skills, with the ability to manage competing priorities, maintain accuracy and meet deadlines.
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Proficient in Microsoft Office applications (particularly Excel), with the ability to accurately maintain records, databases and information management systems.
• Ability to work effectively both independently and as part of a team, with strong problem solving skills and a proactive approach to continuous improvement.
• Current Queensland "C" Class Driver Licence.
• Experience in local government, environmental services, regulatory or compliance
• Ability to quickly learn and utilise Council corporate systems and software.

Responsibilities

• Provide professional administrative and customer service support to the Environmental Services Team.
• Respond to and action customer enquiries, requests and complaints, ensuring enquiries are appropriately recorded, referred and resolved within established service standards.
• Administer and maintain Council's customer request and case management systems for
• Create, register, manage and archive records in accordance with Council's records management requirements and legislative obligations.
• Prepare and process correspondence, reports, forms, presentations, memorandums and other business documents.
• Assist with the administration of environmental health and environmental compliance, including the processing of applications, registrations and associated documentation.
• Raise purchase orders, process invoices, payment requests and other financial administration tasks in accordance with Council procedures.
• Coordinate meetings, appointments and inspections, including the preparation and distribution of agendas, minutes and supporting documentation.
• Assist with the preparation of reports, statistics and operational information to support service delivery and regulatory activities.
• Develop and maintain templates, forms, fact sheets, educational materials and other resources utilised by the Environmental Services Team.
• Maintain accurate and up-to-date databases, registers and information systems.
• Contribute to process improvement initiatives that enhance service delivery, efficiency and
• Follow all relevant Council policies, procedures, workplace health and safety requirements and legislative obligations.
• Undertake any other lawful and reasonable duties as directed by your supervisor or a more senior officer.

Skills

Administrative experience

Customer service

Communication skills

Organisational skills

Tools

Microsoft Excel

Job description

Mount Isa City Council is seeking an Administration Support Officer for the Environmental Services team in Mount Isa. The role delivers high-quality administrative and customer service support, maintains records and assists with environmental health and compliance activities, including processing applications and registrations.

You will manage documentation, coordinate meetings and support reporting while handling confidential information and working with various stakeholders.