Administration Support Officer (Environmental Services)

Mount Isa; Mount Isa City; On-site; AUD 79,000 - 84,000; Full time

Job summary

Mount Isa City Council is seeking an Administration Support Officer for the Environmental Services team in Mount Isa. The role delivers high-quality administrative and customer service support, maintains records and assists with environmental health and compliance activities, including processing applications and registrations.

You will manage documentation, coordinate meetings and support reporting while handling confidential information and working with various stakeholders.

Qualifications

• Demonstrated experience in administrative, customer service or business support roles.
• Well-developed communication and customer service skills, with the ability to engage effectively with a diverse range of stakeholders.
• Strong organisational skills, with the ability to manage competing priorities, maintain accuracy and meet deadlines.
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Proficient in Microsoft Office applications (particularly Excel), with the ability to accurately maintain records, databases and information management systems.
• Ability to work effectively both independently and as part of a team, with strong problem solving skills and a proactive approach to continuous improvement.
• Current Queensland "C" Class Driver Licence.
• Experience in local government, environmental services, regulatory or compliance
• Ability to quickly learn and utilise Council corporate systems and software.

Responsibilities

• Provide professional administrative and customer service support to the Environmental Services Team.
• Respond to and action customer enquiries, requests and complaints, ensuring enquiries are appropriately recorded, referred and resolved within established service standards.
• Administer and maintain Council's customer request and case management systems for
• Create, register, manage and archive records in accordance with Council's records management requirements and legislative obligations.
• Prepare and process correspondence, reports, forms, presentations, memorandums and other business documents.
• Assist with the administration of environmental health and environmental compliance, including the processing of applications, registrations and associated documentation.
• Raise purchase orders, process invoices, payment requests and other financial administration tasks in accordance with Council procedures.
• Coordinate meetings, appointments and inspections, including the preparation and distribution of agendas, minutes and supporting documentation.
• Assist with the preparation of reports, statistics and operational information to support service delivery and regulatory activities.
• Develop and maintain templates, forms, fact sheets, educational materials and other resources utilised by the Environmental Services Team.
• Maintain accurate and up-to-date databases, registers and information systems.
• Contribute to process improvement initiatives that enhance service delivery, efficiency and
• Follow all relevant Council policies, procedures, workplace health and safety requirements and legislative obligations.
• Undertake any other lawful and reasonable duties as directed by your supervisor or a more senior officer.

Skills

Administrative experience

Customer service

Communication skills

Organisational skills

Tools

Microsoft Excel

Job description

POSITION OBJECTIVE

Provide high-quality administrative support to the Environmental Services Team to enable theefficient delivery of environmental health, environmental compliance, waste, biosecurity and relatedregulatory services to the community.

Provide accurate and timely administrative assistance in the preparation of correspondence, reports, presentations, minutes, community engagement activities, records management and otherEnvironmental Services functions, while delivering professional customer service to internal andexternal stakeholders

POSITION REQUIREMENTS

• Demonstrated experience in administrative, customer service or business support roles.


• Well-developed communication and customer service skills, with the ability to engage effectively with a diverse range of stakeholders.


• Strong organisational skills, with the ability to manage competing priorities, maintain accuracy and meet deadlines.


• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information.


• Proficient in Microsoft Office applications (particularly Excel), with the ability to accurately maintain records, databases and information management systems.


• Ability to work effectively both independently and as part of a team, with strong problem solving skills and a proactive approach to continuous improvement.


• Current Queensland "C" Class Driver Licence.


• Experience in local government, environmental services, regulatory or compliance


• Ability to quickly learn and utilise Council corporate systems and software.

Directorate Community Services

Section Environmental Services

Reports to Coordinator, Environmental Services

Annual Salary Band $79,253.94 - $84,383.63

Classification Level 2, Administrative, Queensland Local Government Industry (Stream A) Award – State 2017 and Mount Isa City Council Certified Agreement 2024

Engagement Type Short Term Contract (Maternity Leave - up to 12 months)

Position Outline – Administration Support Officer (Environmental Services) Page 1 of 4

KEY RESPONSIBILITIES

This position is responsible for the following areas and includes but is not limited to:

• Provide professional administrative and customer service support to the EnvironmentalServices Team.


• Respond to and action customer enquiries, requests and complaints, ensuring enquiries areappropriately recorded, referred and resolved within established service standards.


• Administer and maintain Council's customer request and case management systems for


• Create, register, manage and archive records in accordance with Council's recordsmanagement requirements and legislative obligations.


• Prepare and process correspondence, reports, forms, presentations, memorandums andother business documents.


• Assist with the administration of environmental health and environmental compliance,including the processing of applications, registrations and associated documentation.


• Raise purchase orders, process invoices, payment requests and other financial administrationtasks in accordance with Council procedures.


• Coordinate meetings, appointments and inspections, including the preparation anddistribution of agendas, minutes and supporting documentation.


• Assist with the preparation of reports, statistics and operational information to supportservice delivery and regulatory activities.


• Develop and maintain templates, forms, fact sheets, educational materials and otherresources utilised by the Environmental Services Team.


• Maintain accurate and up-to-date databases, registers and information systems.


• Contribute to process improvement initiatives that enhance service delivery, efficiency and


• Follow all relevant Council policies, procedures, workplace health and safety requirements and legislative obligations.


• Undertake any other lawful and reasonable duties as directed by your supervisor or a more senior officer.

KEY PERFORMANCE INDICATORS

• Respond to and action customer enquiries, requests and service requests within Council'sadopted service standards, maintaining a high standard of professionalism and customerservice.


• Complete assigned administrative tasks, correspondence, meeting coordination anddocument preparation accurately and within agreed timeframes.


• Maintain accurate and compliant records, ensuring environmental services documentation iscaptured and managed in Council's record management systems within required timeframes.


• Ensure customer requests, case management records, registers and databases aremaintained accurately and require minimal corrective action.


• Process purchase orders, invoices and other financial administration functions accurately andwithin established Council procedures and timeframes.

WORK HEALTH AND SAFETY

All employees of Council have an obligation to comply with Work Health and Safety legislation includingCouncil’s Work Health policies, procedures, and work instructions.

WHAT’S IN IT FOR YOU?

When joining Mount Isa City Council, you are provided with pathways and opportunities to grow andachieve your potential. Eligible employees can access our Employee Assistance Program, elect to joinour free Immunisation Program, and enjoy sporting reimbursement opportunities. Full-time employees receive 5 weeks annual leave (pro-rata to part-time employees, not applicable to casualemployment) to enjoy time outside the workplace!

• Employee Assistance Program


• free Immunisation Program


• sporting reimbursement opportunities


• 5 weeks annual leave (pro-rata to part-time employees, not applicable to casual employment) to enjoy time outside the workplace!

MOUNT ISA CITY COUNCIL VALUES

We consider our values vital in how we serve our community. Mount Isa City Council’s values are Integrity,Service and Accountability.

INTEGRITY SERVICE ACCOUNTABILITY

Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly encourages all suitable applicants to apply for this role.

Applicants must be eligible to live and work within Australia.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

All workers of Council are responsible for the wellbeing, physical, emotional and cultural safety of the children and young people who receive our services.

All workers are expected to act in accordance with the Child Safe Organisations Act 2024, includingthe Child Safe Standards and Universal Principle in their physical and online interactions withchildren and young people, including outside the course of their work for the Council.

All workers are subject to the Reportable Conduct Scheme and its obligations as per the Child SafeOrganisations Act 2024. Learn more about our commitment to being a Child Safe Organisation onour website.

Contact HR 47473200