Entry-Level Dispatch Operator — No Experience, Full Training

Capital Transport; City of Brisbane; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Super

Commissions

Job summary

Capital Transport is seeking a Dispatch Officer in Queensland, Australia. You will support day-to-day operations by managing administrative tasks, resolving queries, and ensuring seamless service delivery.

No experience is required—training is provided, with a fast-paced environment and room to grow. You'll liaise with clients, subcontractors, and Fleet Controllers, handling inquiries, scheduling courier jobs, and maintaining KPI targets.

Qualifications

• No experience required; full training provided.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Comfortable with computers and systems.
• Full working rights.
• Proactive mindset and commitment to service excellence.

Responsibilities

• Respond promptly to client and driver enquiries and log all communications.
• Allocate courier jobs to meet delivery timeframes.
• Coordinate metropolitan and regional courier fleets to maintain coverage.
• Work with drivers to resolve issues early and prevent service impact.
• Escalate incidents and assist investigations as needed.
• Keep clients updated on delivery progress and delays.
• Onboard new business accounts and ensure ongoing performance.
• Collaborate with internal and external teams to support operations.
• Complete additional administrative tasks and reporting as requested by your manager.

Skills

Positive attitude

Computer literacy

Organizational skills

Communication skills

Attention to detail

Independent worker

Logistics/administration experience

Proactive service mindset

Job description

Capital Transport is seeking a Dispatch Officer in Queensland, Australia. You will support day-to-day operations by managing administrative tasks, resolving queries, and ensuring seamless service delivery.

No experience is required—training is provided, with a fast-paced environment and room to grow. You'll liaise with clients, subcontractors, and Fleet Controllers, handling inquiries, scheduling courier jobs, and maintaining KPI targets.