Dispatch Coordinator: Junior Role with Training & Growth

Capital Transport; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Capital Transport is seeking a Dispatch Officer to join our NSW Contracts Division in Sydney. You will receive full training and development across daily allocation and management of our vehicles, working with a dedicated team to support our client base.

This junior role offers training and development opportunities within a dynamic national logistics group, with a focus on customer service excellence and safe, efficient dispatch operations.

Qualifications

• Experience not required; full training provided.
• Excellent communication skills (verbal & written).
• Sound knowledge of the Sydney metro area is advantageous.
• Data entry skills at an intermediate level.
• Positive, proactive attitude with strong work ethic.

Responsibilities

• Allocate work to contractors ensuring service parameters are met.
• Communicate effectively with colleagues and sub-contractors.
• Maintain professional written and verbal communication with clients and partners.
• Ensure client expectations are met in terms of time and quality of delivery of services.
• Observe OH&S requirements; training will be provided.
• Handle inbound/outbound customer service queries by phone and email.
• Process client bookings via phone and email; respond to delivery updates.
• Provide assistance to sub-contractor drivers as required.

Skills

Strong work ethic

Excellent communication

Sydney metro knowledge

Calm telephone manner

Data entry

Self-motivated

Attention to detail

Punctual reliability

Job description

Capital Transport is seeking a Dispatch Officer to join our NSW Contracts Division in Sydney. You will receive full training and development across daily allocation and management of our vehicles, working with a dedicated team to support our client base.

This junior role offers training and development opportunities within a dynamic national logistics group, with a focus on customer service excellence and safe, efficient dispatch operations.