Couriers - Dispatch Officer

Capital Group; City of Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Onsite Parking

Casual Fridays

Social club

Monthly BBQs

Job summary

Capital Transport in Brisbane seeks a Dispatch Officer to join our team in a full-time, office-based role. You will schedule subcontractors’ daily runs based on the most efficient route and liaise with clients to ensure deliveries are completed on time and without issues.

You’ll need strong interpersonal skills, attention to detail, and the ability to work autonomously within a fast-paced operations team. This role emphasizes safety, client communication, and efficient service delivery.

Qualifications

• Demonstrated ability to coordinate multiple deliveries and schedules.
• Excellent interpersonal and customer service skills.
• Attention to detail and ability to work autonomously.

Responsibilities

• Scheduling the sub-contractors’ daily runs for optimal routes.
• Liaising between clients and sub-contractors to meet delivery timeframes.
• Keeping customers informed of delays or variables affecting deliveries.
• Ensuring compliance with client delivery processes and safety requirements.
• Staying aware of Work Health and Safety legislation in delivery operations.

Job description

Capital Transport is the largest, privately owned courier and taxi truck business. We are similar to Uber but deliver goods, not people, and our customers aren't the general public but rather businesses that need their products moved from one place to another.

Our Culture

• Career progression & growth (we want to see you succeed!)


• Collaborative teams that are willing to help each other to achieve collective goals & targets.


• Onsite Parking


• Casual Fridays


• Social club - fun social activities & outings


• Monthly BBQ's

Job Description

We are seeking a Dispatch Officer to join our team. This is a full-time, office-based permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Your responsibilities include but are not limited to:

• scheduling the sub-contractors’ daily runs based on the most efficient route.


• Liaising between the client and the sub-contractor to ensure all deliveries are completed within the agreed timeframes.


• Ensuring customers are kept informed of any variables or delays with their delivery.


• Being highly proficient in all client delivery processes and requirements.


• Being acutely aware of Work Health and Safety legislation and how it relates to our sub-contractors and service provision.