Enterprise Technical Support Engineer

Verkada; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare programs

Medical, optical, dental coverage

Paid parental leave

Life and Disability coverage

Sick time and holidays

Wellness/fitness benefits

Job summary

Verkada is expanding rapidly in Sydney and the JAPAC region. We are seeking a Technical Support Engineer to own and resolve challenging issues across the full Verkada product suite for our growing enterprise customer base.

You will dive deep into customer environments, troubleshoot complex systems, and educate customers and partners on installation and configuration best practices. Collaboration with Engineering and Product is required to drive improvements and help develop the team.

Qualifications

• 1+ year of experience in a Technical Support Engineering or IT role.
• Bachelor's or Master's degree in a technical discipline.
• Strong understanding of network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, cabling, PoE).
• Experience with electrical, Linux, APIs, Python or other coding languages is a plus.
• Excellent communication skills, both written and spoken.

Responsibilities

• Full-stack troubleshooting of the Verkada platform across network, hardware, software, and electrical issues.
• Provide best-practice design, installation, and configuration guidance to enterprise customers.
• Explain technical matters clearly to customers in writing and verbally.
• Own customer issues from creation to resolution.
• Collaborate with Engineering and Product teams to test products and identify bugs.
• Write technical knowledge base articles and whitepapers.
• Stay up to date on Verkada products and industry technologies.
• Build tools and processes that scale with the customer base.

Skills

Networking basics

TCP/IP

DNS

VLANs

Firewalls

Python

APIs

Education

Bachelor's degree in Networking / IT / CS

Master's degree (advantage)

Tools

Linux

Job description

Verkada is expanding rapidly in Sydney and the JAPAC region. We are seeking a Technical Support Engineer to own and resolve challenging issues across the full Verkada product suite for our growing enterprise customer base.

You will dive deep into customer environments, troubleshoot complex systems, and educate customers and partners on installation and configuration best practices. Collaboration with Engineering and Product is required to drive improvements and help develop the team.