Enterprise ServiceNow Solutions Architect

FinXL Professional Services Pty; Adelaide; On-site; AUD 150,000 - 210,000; Full time

Job summary

FinXL IT Professional Services is seeking an experienced Enterprise ServiceNow Solutions Architect based in Adelaide to lead governance, platform architecture, and a strategic roadmap for stabilising and maturing the ServiceNow footprint. You will address integration sprawl, CMDB health, portal form rationalisation, and decommission legacy customisations across Change and Demand Management.

Based onsite in Adelaide, you will partner with IT teams and platform engineers, balancing strict

Qualifications

• Lead/enterprise ServiceNow architecture in complex environments.
• Remediate CMDB health and align with CSDM.
• Design and govern integrations using REST, SOAP, and OpenAPI.
• Architect HRSD modules and HR service delivery workflows.
• Refactor customisations to standard ServiceNow capabilities.
• Maintain upgrade readiness and minimize debt.

Responsibilities

• Lead architectural strategy and design standards across the ServiceNow ecosystem.
• Enforce OOTB capabilities and review requests to reduce customization debt.
• Mentor technical resources and collaborate across multi-disciplinary teams.
• Design and govern a unified integration architecture across core systems.
• Oversee CMDB remediation, reconciliation, and data quality initiatives.
• Govern and standardise Service Portal forms and HRSD workflows.

Skills

Lead/Enterprise Architect

HR Service Delivery (HRSD)

CMDB & CSDM

Integration Architecture

Platform Refactoring

Design Authority

Education

CSA & CAD certifications

Tools

REST

SOAP

OpenAPI

Microsoft Graph

SAP

Identity Management Systems

Job description

About FinXL

FinXL IT Professional Services is a leading Australian IT consultancy that partners with top-tier clients across banking, government, telecommunications, and enterprise sectors to bridge the gap between business needs and technology capabilities.

About the Role

FinXL are seeking an experienced Enterprise ServiceNow Solutions Architect and lead technical alignment, governance, and platform architecture within our ServiceNow practice based in Adelaide.

Following a baseline environment assessment, you will drive a strategic roadmap to stabilise, govern, and mature the our ServiceNow footprint. In this role, you will play a pivotal part in addressing integration sprawl, remediating CMDB health, rationalising Service Portal forms, and replacing legacy customisations across Change and Demand Management with out-of-the-box (OOTB) best practices.

Working onsite in Adelaide, you will collaborate closely with our IT teams and platform engineers. We are looking for a consultative, pragmatic, and highly collaborative leader who can balance strict technical governance with exceptional stakeholder engagement.

Key Responsibilities

Platform Architecture & Governance:

• Lead architectural strategy, design standards, and technical roadmaps across the ServiceNow enterprise ecosystem.

• Serve as Design Authority, enforcing OOTB capabilities and reviewing incoming requests to eliminate customisation debt.

• Champion cultural alignment across teams, mentoring technical resources and collaborating across multi-disciplinary groups.

Integration Governance & Design:

• Design and govern a unified integration architecture, building a comprehensive register covering inbound, outbound, and platform-generated flows.

• Standardise integration patterns across core systems including Intune, Active Directory, SCCM, Microsoft Graph, Teams, Identity Manager, Cisco, Cradlepoint, Meraki, SAP, and Azure DevOps.

• Establish central monitoring, authentication standards, credential expiry controls, and clear error-handling paths.

CMDB & CSDM Ownership:

• Lead CMDB remediation and health monitoring, addressing record completeness, correctness, reconciliation, and duplication.

• Align CMDB topology and CI relationships with the Common Service Data Model (CSDM) framework.

• Refine Identification and Reconciliation Rules (IRE/IRR) across operational data feeds (Discovery, ACC, third-party tools).

Experience Architecture & Portal Governance:

• Establish design standards and governance for the Service Portal to resolve form sprawl and maintenance overheads.

• Rationalise, combine, or retire redundant forms, introducing reusable variable sets and standardising request workflows.

• Integrate HR Service Delivery (HRSD) workflows into the portal ecosystem to ensure streamlined employee journeys.

Technical Remediation & Upgrade Readiness:

• Audit existing customisations across Change Management and Demand Management.

• Formulate plans to refactor custom code, business rules, client scripts, and flows back to native ServiceNow platform capabilities.

• Ensure design decisions simplify automated testing, improve upgradeability, and minimise support complexity.

Key Requirements

Essential Technical Experience:

• Lead/Enterprise Architect Background: Proven track record as a Lead or Enterprise ServiceNow Solutions Architect in complex enterprise or hybrid environments.

• HR Service Delivery (HRSD): In-depth functional and technical expertise architecting and deploying ServiceNow HRSD modules.

• CMDB & CSDM Expertise: Hands-on experience structuring CMDB remediation programs, implementing CSDM, and refining IRE/IRR rules.

• Integration Mastery: Demonstrated capability designing robust integration landscapes across REST, SOAP, OpenAPI, Microsoft Graph, SAP, and enterprise identity management systems.

• Platform Refactoring: Proven experience performing customisation reviews, decommissioning technical debt, and migrating legacy configurations back to standard platform capabilities.

• Certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD) alongside relevant Certified Implementation Specialist (CIS) qualifications.

Cultural & Location Attributes:

• Consultative & Collaborative: Approachable, empathetic communication style with the ability to articulate complex concepts and build consensus across business and IT teams.

• Adelaide Onsite Commitment: Based in (or willing to relocate to) Adelaide and committed to working onsite for the duration of the engagement.

Desirable Skills:

• CIS-HR Certification: Certified Implementation Specialist - Human Resources is highly regarded.

• Conversational AI: Practical exposure to integrating Moveworks with ServiceNow for employee service automation.

Why Apply?

• Drive a high-impact platform transformation and governance reset for a key enterprise environment.

• Long-term engagement stability with a full 12-month initial term plus extension opportunities.

• Lead technical direction as the primary Design Authority across a multi-faceted platform ecosystem.

Job number (S4)