Enterprise Platform Architect — AI & Governance Leader

ServiceNow; Australian Capital Territory; Hybrid; AUD 210,000 - 280,000; Full time

Job summary

ServiceNow is seeking a Principal Platform Architect to guide enterprise platform strategy and governance. You will establish platform standards, create governance models, and engage across CxO and enterprise architects to ensure sustainable growth and alignment with customer goals.

You will define reusable patterns, measure platform health, and influence decisions to deliver measurable business outcomes while supporting AI-enabled capabilities across the platform.

Qualifications

• Experience integrating AI into work processes and decision-making.
• 12+ years of experience in enterprise architecture and program leadership.
• Proven experience engaging at executive level to influence platform direction.
• Track record defining multi-workflow, enterprise-scale architectures and governance models.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow CMA certification or other architecture governance frameworks are desirable.

Responsibilities

• Define platform vision and strategy aligned to IT and business objectives.
• Establish platform health metrics and remediation strategies for debt and upgrades.
• Define reusable architecture patterns and reference architectures to accelerate delivery.
• Provide architectural guidance ensuring designs follow platform standards.
• Partner with executives to align platform decisions with business outcomes and value realization.
• Shape governance frameworks for instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive cross-partner alignment.
• Anticipate and mitigate platform risks including scalability and performance.
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

Job description

ServiceNow is seeking a Principal Platform Architect to guide enterprise platform strategy and governance. You will establish platform standards, create governance models, and engage across CxO and enterprise architects to ensure sustainable growth and alignment with customer goals.

You will define reusable patterns, measure platform health, and influence decisions to deliver measurable business outcomes while supporting AI-enabled capabilities across the platform.