Principal Platform Architect - AI Strategy & Governance

SmartRecruiters, Inc.; Sydney; Hybrid; AUD 260,000 - 360,000; Full time

Job summary

ServiceNow in Sydney seeks a Principal Platform Architect to guide enterprise platform strategy and governance. You will define standards, anticipate risks, and align technology decisions with customer goals, working with CxO executives and platform teams to drive sustainable growth.

You will establish governance models, define reference architectures, manage technical debt, and enable AI-enabled automation across the enterprise, ensuring scalable, healthy platforms that deliver measurable

Qualifications

• 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect guiding multiple teams and partners.

Responsibilities

• Define platform vision and strategy aligned to enterprise IT and business objectives.
• Establish platform health metrics and remediation strategies for technical debt and upgrade readiness.
• Define reusable architecture patterns, standards, and reference architectures.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Partner with customer executives to ensure platform decisions support measurable business outcomes and value realization.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

Skills

Executive-level engagement

Enterprise architecture

Governance frameworks

Program leadership

AI integration in workflows

Platform strategy

Education

ServiceNow CMA certification

Executive governance training

Job description

ServiceNow in Sydney seeks a Principal Platform Architect to guide enterprise platform strategy and governance. You will define standards, anticipate risks, and align technology decisions with customer goals, working with CxO executives and platform teams to drive sustainable growth.

You will establish governance models, define reference architectures, manage technical debt, and enable AI-enabled automation across the enterprise, ensuring scalable, healthy platforms that deliver measurable