Principal Platform Architect — AI Governance for Enterprise

ServiceNow; Australian Capital Territory; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

ServiceNow in Australia seeks a Principal Platform Architect to guide enterprise platform strategy and governance. You will define standards, guide decisions, and ensure scalability while aligning with customer goals.

You will collaborate with CxO, enterprise architects, and partner teams to establish governance models, manage risks, and enable sustainable growth across the program, with a focus on AI and automation adoption.

Qualifications

• 12+ years in enterprise architecture, solution strategy, and program leadership.
• Executive-level engagement to influence platform direction and business outcomes.
• Proven track record defining enterprise-scale architectures and governance models.
• Ability to operate as a program-level architect coordinating multiple teams.
• Expertise in platform strategy, integration patterns, and delivery governance.
• CMA certification or equivalent certifications are highly desirable.

Responsibilities

• Define and maintain platform vision and strategy aligned to IT and business objectives.
• Establish platform health metrics and remediation strategies for debt and upgrade readiness.
• Define reusable architecture patterns, standards, and reference architectures.
• Provide architectural guidance to ensure designs align with platform standards and best practices.
• Partner with executives to ensure platform decisions meet measurable outcomes and value realization.
• Shape governance frameworks for instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions.
• Anticipate and mitigate platform risks such as scalability and performance.
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

Skills

Executive-level engagement

Enterprise architecture

Program leadership

Platform strategy

Governance frameworks

AI integration awareness

Education

ServiceNow Certified Master Architect (CMA)

Bachelor's degree in Computer Science or related field

Job description

ServiceNow in Australia seeks a Principal Platform Architect to guide enterprise platform strategy and governance. You will define standards, guide decisions, and ensure scalability while aligning with customer goals.

You will collaborate with CxO, enterprise architects, and partner teams to establish governance models, manage risks, and enable sustainable growth across the program, with a focus on AI and automation adoption.