Platform Strategy Architect: Governance & AI

Servicenow; Sydney; On-site; AUD 230,000 - 300,000; Full time

Job summary

ServiceNow is seeking a Principal Platform Architect to serve as a trusted advisor for enterprise platform strategy and governance. You will define platform standards and guide digital decisions to keep the platform healthy, scalable, and aligned to customer goals.

Your remit includes establishing governance models, mitigating risk, and enabling sustainable growth. You will engage with CxOs, enterprise architects, and delivery teams to drive consistent decisions and measurable business outcomes.

Qualifications

• 12+ years of experience in enterprise architecture, strategy, and program leadership.
• Proven experience engaging at executive level to influence platform direction.
• Track record of defining multi-workflow, enterprise-scale architectures and governance.
• Certified as ServiceNow CMA or related governance certifications preferred.

Responsibilities

• Define and maintain platform vision and strategy aligned to IT and business objectives.
• Establish platform health metrics and remediation strategies to manage technical debt and upgrade readiness.
• Define reusable architecture patterns, standards, and reference architectures that accelerate delivery and reduce risk.
• Provide architectural guidance to ensure designs align with platform standards and best practices.
• Partner with customer executives to ensure platform decisions support measurable business outcomes and adoption.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

Skills

AI integration

Executive engagement

Enterprise architecture

Governance models

Platform strategy

Tools

ServiceNow CMA

Architecture certifications

Job description

ServiceNow is seeking a Principal Platform Architect to serve as a trusted advisor for enterprise platform strategy and governance. You will define platform standards and guide digital decisions to keep the platform healthy, scalable, and aligned to customer goals.

Your remit includes establishing governance models, mitigating risk, and enabling sustainable growth. You will engage with CxOs, enterprise architects, and delivery teams to drive consistent decisions and measurable business outcomes.